• Phoenix, AZ 85012
• Salary: $15 - $16.5 per hour
• Full time Contract

Requisition Id: #8169

• Answer, direct, and transfer incoming calls to appropriate departments/individuals.
• Manage visitor check-ins and maintain records.
• Handle emergency calls, monitor alarms, and manage paging systems.
• Sort mail and provide basic customer service.
• Perform receptionist functions as needed.

• Locate specialized doctors near claimant’s location for Disability Evaluator exams.
• Schedule consultative examinations (CE), including follow-up calls to claimants.
• Prepare CE packets for mailing and send paperwork via fax to doctors when necessary.
• Mail bus passes to claimants and provide transportation assistance.
• Contact claimants, doctors, hospitals, and attorneys to provide status updates, obtain reports, or confirm appointments.

• Assist claim adjudicators with claimant, attorney, and medical source communications.
• Track and ensure completion of daily assignments.
• Conduct case development activities requiring analysis and judgment.

• Customer service (internal/external)
• Scheduling/front desk experience
• Computer skills

• Bilingual