How do I contact support?
Email info@sunsoftonline.com
with your full name, phone number, and a short description of what you need help with. Our operations team will respond as soon as possible.
I’m having trouble accessing a form or portal. Can someone help?
Yes. Email info@sunsoftonline.com
with the email/phone you used, the page or form name, and a screenshot (if possible). We can help with access, password resets, and technical issues.
Do you charge independent professionals any fees?
No. We do not charge individuals to receive administrative support or onboarding coordination.
What services do you provide?
We provide back-office administrative support for active engagements, including:
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Onboarding coordination and documentation collection support
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Pay-cycle administration support and issue triage
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Documentation tracking aligned to engagement requirements
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Ongoing administrative support for active engagements
Do you provide health insurance or retirement benefits?
Benefits availability depends on the specific engagement and onboarding arrangement. If benefits apply, details will be provided during onboarding.
What does onboarding typically include?
Onboarding requirements vary by engagement, but commonly include:
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Identity/work authorization documentation (when applicable)
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Tax and payment setup
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Required policy acknowledgements
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Engagement-specific documentation or background requirements (if applicable)
What should I do after I submit my information?
If additional steps are required, our operations team will contact you with next steps. If you need to update contact details or correct a submission, email info@sunsoftonline.com
.
Will you support me after I start?
Yes. We support administrative and pay-cycle questions and help coordinate documentation updates. Day-to-day work direction comes from your engagement manager/supervisor.
What should I do when an engagement ends?
Email info@sunsoftonline.com
with your end date and your updated availability so our records remain current.
How do you protect my personal information?
We use access controls and secure systems to protect sensitive information. Only authorized personnel can access your information as needed for onboarding and administrative processes.
What should I have ready for onboarding?
Have a government-issued photo ID available and be prepared to provide any documents requested for identity/work authorization verification (if applicable), plus payment setup details as requested.
When do I get paid?
Pay schedules and deadlines vary by engagement. Your onboarding or engagement paperwork will confirm pay frequency and any submission deadlines.
What if I can’t attend or must change my start date?
Notify your engagement manager/supervisor and email info@sunsoftonline.com
so we can update records and coordinate next steps.
Do you offer referrals or career coaching?
At this time, we are focused on supporting existing engagements and administrative services. If you need general guidance, email info@sunsoftonline.com
and we’ll share any available resources.