- Phoenix, AZ 85007
- Salary: $17 - $18 per hour
- Full time Contract
Requisition Id: #8069
100% Onsite
Position Overview:
The Customer Service Representative 3 will serve in a customer-facing licensing role at the Arizona Department of Revenue.
Responsibilities include:
- Receiving, processing, and applying payments (cash, checks, debit/credit cards, money orders) to taxpayer accounts.
- Completing daily reconciliation and end-of-day balancing of assigned till.
- Assisting taxpayers with inquiries, license applications, and updates.
- Providing information on licensing laws, rules, and procedures.
Requirements:
Education: High School Diploma (minimum).
Experience:
- 2+ years of customer service experience.
- 1+ year in a high-production environment.
- Cash handling experience.
- Proficiency in Google Suite.
Skills:
- Excel proficiency.
- Strong basic math skills.
- Knowledge of tax processes (preferred).
Other:
- Local candidates only (must be available for in-person interviews and able to start within 2 weeks of offer).
- Security clearance required.
Preferred Skills:
- Bilingual proficiency.