- Phoenix, AZ
- Salary: $50,000 - $59,000 per year
- Full time Contract
Requisition Id: #5216
Role & Responsibilities
-Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
-Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
-Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
-Manage, Maintain and coordinate software assets for existing approved software.
-Respond to requests for technical assistance via phone, chat or email for Software assets.
-Assist in facilitating software requests for existing approved software.
-Research questions using available information resources.
-Advise user on appropriate action.
-Follow Information Technology process, standard, governance and procedures.
-Follow up with customers and users to ensure complete resolution of issues.
-Identify and escalate situations requiring urgent attention.
-Track and route problems and requests and document resolutions.
-Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.
Qualifications & Educational Requirements
-General knowledge of the organization's policies and procedures
-General knowledge of software licensing and asset management methodologies and tools
-Knowledge of technology asset life cycle management processes
-Ability to maintain accurate documentation and records.
-Demonstrated ability to work collaboratively in teams and across organizations
-Demonstrated ability to balance, prioritize and organize multiple tasks
-1-2 years of experience in project coordination
-Experience with ServiceNow
-Experience with Google Suite
Skills
- Familiar with IT ticketing, service desk, and asset management systems
- Working knowledge of fundamental operations of relevant software,
- applications and collaboration tools such as Google and Microsoft suite.
- Related experience and training in troubleshooting and providing customer support
- Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
- Knowledge and experience of customer service practices, including communication skills.
- Ability to work independently and maintain levels of productivity
- Being detail-oriented and capable of delivering a high level of accuracy
- Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
- Familiar with a variety of IT concepts, practices, and procedures
At this time position will be fully onsite but could change to hybrid.