• PHOENIX, AZ
• Salary: $50,000 - $67,000 per year
• Full time Contract

Requisition Id: #1425

Duties Include: 

• Server Support, Desktop support, support customers on the ADOT network;
• fix computer related problems; troubleshoot hardware problems; research and implement potential solutions;
• support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
• Ensures compliance with standards for systems software and documentation.
• Teach customers how to use PC related software and hardware.
• Implements software patches, security fixes, and tests and validates modified system configurations.
• Install and configure PC hardware, software and peripherals.
• Assist with major deployments of hardware and software.
• Monitors system reliability and availability. Attend section staff meetings.
• Complete mandatory training classes and other classes as assigned.
• Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware and software packages to include client and server platforms.
• Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
• This position will require daily travel to work sites.

Qualifications and Education Requirements:

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
• Ticketing and Department operating procedures
• Knowledge of Microsoft products including operating systems and Office
• Knowledge of Google email and standard Suite of products
• Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
• Knowledge of IT infrastructure industry standards and best practices
• Advanced troubleshooting skills
• Problem definition and alternative analysis skills
• Experience with Active Directory
• Experience with Windows 10
• Experience with Windows 7
• Experience with Server 2008 and Server 2012 engineering
• Experience with Backup solutions
• Time Reporting
• MS System Center Operations Manager 2012 R2
• Minimum 4 years of current working experience in an IT field
• Associate/Bachelor degree in a related field is preferred

Skills

• Strong customer service skills Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
• Knowledge of Apple devices including iOS and MacOS is a plus
• Advanced troubleshooting and problem solving skills
• Excellent self-organization and time management skills
• Ability to work collaboratively in teams and across organizations
• Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation
• Ability to evaluate and test emerging technologies
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met

Resource will be working in a professional environment and will be held to a dress code standard.