Full time, Contract | Phoenix, AZ
SunSoft Online
Status: Active
Posted On: Aug 19 2022
 Applied

Description

ROLES & RESPONSIBILITIES

  • Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs.
  • Monitor calls including tickets entered in the ticket tracking system for problems 
  • Verifies user information, communicates outstanding issues and status resolution to users and supervisor, programming support staff, other government agencies, and community partners as applicable to meet commitments.

SKILLS & EXPERIENCE REQUIRED

  • Strong customer service skills including effective listening and problem resolution techniques with attention to detail.
  • Excellent interpersonal written and oral communication skills.
  • Critical thinking, problem solving, and effective decision making engaging in critical thinking using logic and reasoning working collaboratively or independently.
  • Handle phone calls and walk-ups while juggling multiple other priorities.
  • Analyze complex issues and resolve incidents efficiently and effectively.
  • Determine the impact of issues and recommend changes to improve efficiency and reduce waste.
  • Balance, prioritize, and organize multiple tasks and adjust plans accordingly.
  • Imaging desktops, laptops, and tablets and deploy equipment to agency staff.
 Applied
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