Purchasing - Responsible for agency mobile device purchase requests. This includes cell phone and tablet purchases, activation of WIFI enabling services, changes to existing mobile device services, and processing mobile device reimbursement request. Logging all new devices/reimbursements in the Telecom Billing System (TBS).
End User and Technical Support - Responsible for mobile device end user support. This includes requests to disconnect or suspend services, requests to reset passwords, changes to accounts, transfer phones devices from one individual to another, transfer mobile line from one account to another and support for equipment issues. Make any updates that effect billing in TBS. This role provides subject matter expertise to DTS desktop support, mobile device coordinators and end users for all mobile device products.
Continuous Improvement – Supports the identification and development of process improvement initiatives in the MDM program. Utilizes metrics and problem solving discussions to identify process improvement opportunities. Identifies opportunities for development, both personal and within other areas of responsibility as assigned, according the targets in MAP.
- Microsoft Windows / Office - Intermediate 3 - 5 - Required
- Google Suite - Intermediate 3 - 5 - Required
- iOS / Android- Advanced 3 - 5 - Required