Traveling to work in the Phoenix office may be needed at some point, but this is located at the Mesa office.

 

The contractor Customer Service Representative 3 position at the Arizona Department of Revenue is a customer-facing role focused on licensing. This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayer’s personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned till.

 

Responsibilities include assisting taxpayers, processing license applications and updates, and providing information on licensing laws, rules, and procedures. This role requires in-person work at both the Phoenix (8am - 5pm, Monday - Friday) and Mesa (7am - 6pm, Monday - Thursday) office locations. The work schedule will be dependent on the assigned office locations' business hours.

 

2+ years of customer service experience, 1+ year of working in a high production environment, experience with cash handling, and proficiency in Google Suite.

Preferred Skills: Bilingual

 

Interviews will be in person.