• Ticket triage for data security group
• Analyse incoming and outgoing requests and ensure proper access is given
• Active Directory knowledge
• Security group knowledge
• Strong customer service skills, excellent communication skills written and oral
• Ability to analyze and streamline process for improvements
• Technical writing skills for standard work documentation
• General working knowledge of information security technologies and best practices in the areas of risk assessment
• Adheres to state policy and applies knowledge to all incoming and outgoing requests to ensure best practice
• Ability to audit team tickets for proper access

Education / Qualifications

General working knowledge of information security technologies and best practices in the areas of risk assessment, compliance and vulnerability management Familiarity with the concepts of ISO27000, NIST 800 and other security standards in the organization.

Demonstrated ability to balance, prioritize and organize multiple tasks

Demonstrated ability to work collaboratively in teams and across organizations

Demonstrated ability to synthesize feedback and adjust plans accordingly

Demonstrated ability to build strong relationships inside and outside the organization

Demonstrated ability to develop and write technical documentation

Demonstrated ability to evaluate and test emerging technologies

Demonstrated ability to apply creative solutions to business problems to ensure business needs are most effectively met. Strong customer service skills

Excellent interpersonal, written and oral communication skills