Full time, Contract | Phoenix, AZ
Status: Closed
Posted On: Jun 16 2022


Role and Responsibilities The PCLAN technician role within Agency is the face of ITG (Information Technology Group) These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within Agency.  

Duties Include:

  • Server Support, Desktop support, support customers on the Agency network;
  • Fix computer related problems 
  • Troubleshoot hardware problems 
  • Research and implement potential solutions
  • Support agency’s warranty and non-warranty computer and printer repair work and assist with assigned project tasks.
  • Ensures compliance with standards for systems software and documentation.
  • Teach customers how to use PC related software and hardware.
  • Implements software patches, security fixes, and tests and validates modified system configurations.
  • Install and configure PC hardware, software and peripherals.
  • Assist with major deployments of hardware and software.
  • Monitors system reliability and availability.
  • Attend section staff meetings.
  • Complete mandatory training classes and other classes as assigned.
  • Travel between sites to accomplish tasks.
  • Perform preventive maintenance on hardware and software packages to include client and server platforms.
  • Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
  • This position will require daily travel to work sites


Qualifications and Education Requirements

  • General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
  • Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Knowledge of Google email and standard Suite of products
  • Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues
  • Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills
  • Experience with Active Directory
  • Experience with Windows 10
  • Experience with Windows 7
  • Experience with Server 2008 and Server 2012 engineering
  • Experience with Backup solutions
  • Time Reporting
  • MS System Center Operations Manager 2012 R2
  • Minimum 4 years of current working experience in an IT field
  • Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted
  • Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice
  • Investigation with fingerprint and Criminal background check.
  • Associate/Bachelor degree in a related field is preferred


  • Strong customer service skills
  • Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
  • Knowledge of Apple devices including iOS and MacOS is a plus
  • Advanced troubleshooting and problem solving skills
  • Excellent self-organization and time management skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  • Resource will be working in a professional environment and will be held to a dress code standard.
  • Position requires ACJIS Certification (Arizona Criminal Justice Information System) is provided by Agency and is the full background check with fingerprinting, then the candidate is required to pass a written test in order to work on our Agency Enforcement Officers (our Agency Police for the Public) devices.
  • Position will require extensive daily travel. Resources will need to have the ability to drive to various locations throughout the Phoenix Metro area as needed using Agency Vehicle.
  • Infrequently, travel with possible overnight stays within AZ may be offered on a volunteer basis.
  • Candidates cannot have any criminal records at all throughout their entire history in any state and no DUI's (Driving under the Influence)