As a contractor, they will need to drive their own vehicle. Tentatively will be 70% onsite/30 remote/fixed office location and will adjust as they mature the process.
Assist the vendor with implementation, training ( train the trainer) and problem resolution for Genesys Contact Center software application. Integrate with vendor and internal groups.
Experience using and training others in Call Center applications (Genesys) and Workforce Management.
Ability to document process and policy.
Interact with the vendor and end-users to ensure transfer of knowledge call center tools.
Experience with Windows 10 and Google
Interpersonal skills to work with a diverse group of people.
Genesys knowledge- Required
Documentation of supplemental process/procedures - Required