• Phoenix, Arizona 85007
• Salary: $16 - $17 per hour
• Full time Contract

Requisition Id: #9457

Typing Speed and CRM Software used (Specific brand/company) MUST be mentioned in the candidates resume.

Candidate must be able to be fully in office for first week for training. Afterwards, the Hybrid schedule is 1-2 days a week in person.

Job Description:

This position will answer and handle incoming calls to the Arizona Barbering and Cosmetology Board. The CSR2 provides general information regarding licenses, payments, general information, and compliance questions.

The ideal candidate for this position should possess the following:

Knowledge:

• De-escalation techniques
• Knowledge of Arizona Barbering and
• Cosmetology Statutes, rules and
• regulations
• Google Suite
• Problem resolution
• Business English to include proper sentence structure, grammar, and punctuation.

Skill:

• Communicating effectively while actively listening to others
• Proficiency with technology, especially
• computers, software applications, and
• phone systems
• Typing at least 45 Words per minute
• Critical thinking and reasoning
• Applying world-class customer service
• techniques
• Responding to customer service complaints/problems.

Ability:

• Maintain a professional demeanor at all times
• Work in a busy call center environment with time constraints, high call volumes, and stressful conditions
• Sit for long periods
• Perform phone interviews while simultaneously inputting information into a database
• Accept responsibility for work product and outcomes
• Resolve difficult customer service complaints/problems

Required Skills

• 1 Year+ of Call Center Experience
• 45 WPM Typing Speed
• Experience with CRM Software

Preferred Skills

• De-Escalation Skills
• Google Suite