- Phoenix, AZ
- Salary: $46,000 - $54,000 per year
- Full time Contract
Requisition Id: #5582
Key Responsibilities:
1.Device Procurement & Inventory Management:
- Assist customers in selecting and ordering new mobile devices.
- Coordinate periodic refreshes of mobile device inventories to ensure optimal functionality.
- Maintain accurate records of inventory levels, orders, and replacements.
2.Customer Support & Issue Resolution:
- Serve as the primary point of contact for customers requiring mobile device assistance.
- Respond to technical questions, billing inquiries, and account concerns.
- Troubleshoot device-related issues, ensuring swift resolution through internal resources or vendor support.
3.Collaboration & Process Improvement:
- Work closely with internal teams and vendors to streamline mobile device management processes.
- Provide recommendations for improving efficiency in device ordering, inventory tracking, and issue resolution.
- Maintain up-to-date documentation of procedures and policies related to mobile device coordination.
Experience:
1.Experience in Government or Enterprise-Level Technology Management
2. Advanced Knowledge of Mobile Device Procurement and Lifecycle Management:
- Understanding of the ordering, deployment, and retirement processes for mobile devices.
- Ability to optimize inventory control practices to reduce costs and improve efficiency.
3.Expertise in Mobile Device Service Providers and Billing Processes:
- Knowledge of carrier contracts, billing cycles, and cost structures for mobile service plans.
- Ability to analyze billing discrepancies and negotiate solutions with vendors.
4. Technical Proficiency in Mobile Device Operating Systems and Troubleshooting:
- Experience working with iOS platform
- Familiarity with mobile device management (MDM) solutions for security and deployment.
5. Strong Problem-Solving and Customer Support Skills:
- Ability to assist users with complex technical issues related to mobile devices.
- Experience in providing training or guidance to end-users on device functionality and troubleshooting.
6. Project Coordination and Process Improvement Abilities:
- Experience managing workflow for device refresh initiatives or policy implementation.
- Ability to identify inefficiencies and recommend solutions for optimizing mobile technology support.
Required Skills:
- Project Coordinator/Account Manager/Admin Experience
- Organization, Time Management, and Great Communication skills
- Mobile Phone Experience
- IT Experience, Data Entry/Excel Spreadsheets
- Customer Service Experience
Preferred Skills:
- Intune MDM
- iOS Platform