- Phoenix, AZ
- Salary: $80,000 - $96,000 per year
- Full time Contract
Requisition Id: #1535
The position exists to triage and resolve production support issues for the WellSky Claims processing application – engaging with WellSky product support as necessary - and to define future state business processes and functional specifications. The position requires high level of analytical skills, organizational skills, sound judgment and decision-making ability, excellent verbal and written communication skills, and the ability to work collaboratively across various teams.
· Serves as an internal consultant and subject matter expert for the WellSky Claims processing application
· Provides analysis and support to triage functional and/or technical issues
· Consult/engage with product/development support, as required, to resolve reported issues
· Provides support for system configuration updates, feature enhancements or changes to client specific workflow to meet evolving business and user needs
· Develops, reviews, and elicits requirements, specifications, business processes and recommendations related to proposed enhancements
· Evaluates and recommends business process improvements within the scope of supported business application.
· Coordinates management and execution of testing activities for system enhancements
· May assist with coordination of workflow, training, and mentoring of support staff, as required
· Delivers presentations, communicates relevant project information to management and peers, and serves as key participant in team and customer meetings.
· Performs all assigned duties in compliance with internal SOPs and external regulations.
· Performs all other duties, at the discretion of management, as assigned
. Assures high quality customer service to all customers.
Skills Required:
· Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
· Effective oral and written communication skills.
· Able to organize, prioritize, and execute a variable workload and multiple priorities.
· Must have good customer service and interpersonal skills.
· Ability to work in a team environment and participate as an active team member.
· Must have analytical, statistical, personal organization, and problem-solving skills.
· Must have proficient computer skills.
To include:
- Basic office applications (Microsoft Office, Google Suite, or equivalent)
- Familiarity with project management or life cycle management applications (Project, Jira, Rally, AzureDevops, or equivalent)
- Reporting/data analysis skills with SQL or business intelligence tools (Nice to have)
Experience Required:
- Knowledge of applicable business application(s) required.
- Knowledge of system development life cycle, and project management principles required.
- Five years of specific business applications experience required as a Business Analyst, Systems Analyst or Systems Administrator
Education Required:
Bachelor's degree or equivalent combination of education and experience required.