• Phoenix, Arizona
• Salary: $35000 - $40000 per hour
• Full time Contract

Requisition Id: #1486

100% On-site

• Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. In addition to issuing licenses and deficiency notices, responsible for determining when applications should be denied or withdrawn and issuing notices of these appealable agency actions.
• Helps oversee quality standard practices to ensure work is completed accurately, and timely and to ensure data quality. Corresponds with the regulated community, other regulatory bodies, and other members of the public.
• Participates in stakeholder meetings.
• Responds to complex technical questions, and handle escalated interactions with members of the public.
• Prepares documents for public record requests, as well as for administrative hearings.
• In addition to processing mail and incoming payments, also determines when refunds should be issued and initiates the refund process.
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.
• Actively participates in the training of licensing coordinators and licensing specialists.
• Provides advanced administrative support for licensing projects as assigned by the supervisor.
• Other duties as assigned as related to the position.

• Knowledge of: Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements.
• State and agency policy/procedures governing licensing, applications, and inspections.
• Problem solving techniques 
• Personal computers and software (e.g. Microsoft Office, Access, Excel, etc.)
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
• Skill in: Excellent organization and workload management
• Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner.
• Establishing and maintaining interpersonal relationships.
• Conflict resolution 
• Strong computer skills which include, but are not limited to database management software programs. 
• Planning, organizing, and prioritizing work
• Strong Attention to detail
• Providing excellent customer service
• Ability to: Stay on task and complete assignments by deadline
• Establish and maintain working relationships with colleagues, staff, other departments and the public at large.
• Demonstrate professionalism in representing the Department.
• Multi-task with accuracy
• Display sound judgment 
• Work as a member of a team as well as independently
• Be flexible or adaptable 
• Support a diverse multicultural workforce that reflects the community, and promotes equal opportunity at all levels of the public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.