• Phoenix, Arizona
• Salary: $40000 - $48000 per year
• Full time Contract

Requisition Id: #1404

Roles & Responsibilities

The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. 

This customer service position will report to a unit within our agency that supports the physical, emotional, and mental health and safety of students. This position will help manage special projects, such as maintaining email distribution lists, monitoring survey responses, assisting with training registration, and coordinating payment of invoices. This position will provide administrative support and grant assistance to the team. 

The primary duties for this position include the following: 

• Help manage special projects, including maintaining email distribution lists, monitoring survey responses, assisting with training registration, and coordinating payment of invoices. 
• Perform a variety of administrative tasks such as answering phones; coordinating and scheduling meetings; reserving conference rooms; maintaining and updating files, records, and databases; providing webpage support; processing and routing incoming correspondence from shared inboxes and telephone to appropriate personnel; and providing customer service regarding routine questions from public education agencies, state agencies, and parents. 
• Review and approve grant applications to help ensure grant funds are appropriately budgeted and expended in accordance with program requirements and assist in preparing and completing any administrative and monitoring reports. 
• Collaborate with other School Safety Program employees and participate in program team and unit meetings and activities Located at the agency's South campus, this position will be part of a standard office environment and will be 100% on-site, where expected dress-code is business and business-casual.

Skills Required

This is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 4:30PM, except State holidays. 

• Technology- Computer: High-level of PC proficiency and familiarity with a call center environment, including the Microsoft Office applications and Windows (Outlook, Excel/Word/PPT, Teams, etc.); 
• Multi-monitors Phone: Conference (multi-line) phone lines 
• Knowledge in: - Principles and practices of administrative concepts and applications. - Spelling, grammar, and punctuation. - Basic mathematics. - Customer service techniques. 
• Skills in: - Attention to detail in review of documents. - Organize/manage multiple priorities and projects. - Accurate data entry. - Data collection and information tracking. - Create and use basic to advanced spreadsheets. - Basic to intermediate skill in using Microsoft Outlook, Word, Excel, and PowerPoint. 
• Ability to: - Organize information. - Review work for accuracy. - Time management. - Work independently. - Collaborate effectively within a team. - Communicate effectively, both orally and in writing, with administrators, educators, and the public. - Provide excellent customer service and technical support to internal and external customers.

Experience Required - Principles and practices of administrative concepts and applications.

Experience Preferred - Preferred, prior experience understanding grants management, general understanding of budget procedures

Education Required - High school or equivalent, or higher.

Education Preferred - Preferred, Associate's degree or higher.

Additional Information

This is an on-site position (100% in-office), candidate is expected to report on time to the Phoenix office, Monday-Friday, 8AM through 4:30PM, except State holidays. Start date ASAP and end date of 11/29/2024, with possibility to change at any time, including extension. Applicants must be currently authorized to work in the United States on a full-time basis.