• Phoenix, AZ
• Salary: $56,000 - $67,000 per year
• Full time Contract

Requisition Id: #1307

This is NOT a remote position: The C&D Hybrid technician’s role is to update and upgrade the agency's hardware and software throughout the Arizona Department of Transportation (ADOT.) This position requires significant customer service background. These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT and will include travel to ADOT sites mainly in Phoenix/Maricopa County with occasional trips throughout the State of Arizona

 Duties Include: 

• The Hybrid Tech will provide authorized desktop support; support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks to include end of lifecycle processing and preparation of equipment. 
• Ensures compliance with standards for systems software and documentation.
•  Install and configure PC hardware, software and peripherals. 
• Assist with major deployments of hardware and software. 
• Attend section staff meetings. 
• Complete mandatory training classes and other classes as assigned. 
• Travel between sites to accomplish tasks. 
• Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. 
• Work with a team to accomplish the task of upgrading and deploying new equipment and software. 
• Assist with multiple projects at various locations throughout the state of Arizona. 
• This position will require daily travel to work sites using State vehicles and may rarely include travel to diverse locations within the State of Arizona, including possible multi-day and overnight stays.

Skills: 

• Strong customer service skills
• Excellent interpersonal, written and oral communication skills 
• Advanced troubleshooting and problem solving skills 
• Excellent self-organization and time management skills 
• Ability to work collaboratively in teams and across organizations 
• Ability to synthesize feedback and adjust plans accordingly 
• Ability to develop and write technical documentation 
• Ability to evaluate and test emerging technologies 
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met 

*Resource will be working in a professional environment and will be held to a dress code standard 

*Position will require extensive travel. The Resource must be able to qualify to drive state Vehicles.

 *Position works with Criminal Justice hardware and Software and must be able to pass ACJIS background test to obtain a Level D - Technical certification from the Arizona Department of Safety.

 Qualifications and Education Requirements 

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise 
• Ticketing and Department operating procedures 
• Knowledge of Microsoft products including operating systems and Office
• Knowledge of Gmail productivity suite 
• Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues 
• Knowledge of IT infrastructure industry standards and best practices 
• Advanced troubleshooting skills 
• Problem definition and alternative analysis skills 
• Experience with Active Directory Experience with Windows 10 
• Experience with Windows 7 
• Time Reporting 
• MS System Center Configuration Manager MS Deployment Toolkit

Education Required:

*Minimum 4 years of current working experience in an IT field *Must have a current AZ Driver’s license with a good driving record *Associate/Bachelor degree in a related field is preferred