• Phoenix, Arizona
• Salary: $35000 - $44000 per year
• Full time Contract

Requisition #1153

Roles and Responsibilities

The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. This customer service position will be responsible for addressing purchase compliance inquiries and requests, providing effective customer communication and support through various channels, and ensuring adherence to statutes, rules, and compliance with policies and procedures.

The primary duties for this position include the following:

• Review account expenses and complete account closures
• Conduct audits on randomly selected accounts to assess program compliance
• Identifying potentially fraudulent activity and/or the need for referral to collections
• Participate as a witness in programmatic appeals as required
• Collaborate with team leads and manager to address purchase compliance inquiries and requests in a fast-paced environment with shifting priorities
• Provide effective communication and support to customers through various channels including order submissions, HelpDesk tickets, and phone calls
• Work with the team to ensure adherence to statutes, rules, and compliance with the program's Handbook, contributing to the achievement of the team's goals and expectations
• Research and escalate constituent concerns, utilizing systems and tools to verify compliance standards and interpreting data to ensure accuracy and completeness
• Support the program's Leadership team in reporting data/metrics, handling related projects/reports, and performing any other relevant functions within the team Located at the agency's South campus and on the same building and area as executive leadership,

This position will be part of a standard office environment and will be 100% on-site, where expected dress-code is business and business-casual. This assignment is approved for six months from start date, with possibility to change without notice. All State and non-State workers are required to disclose any personal affiliation with any State-sponsored educational programs or organizations during their employment, like the Empowerment Scholarship Account.

Skills Required

This is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays.

• Skills: Excellent customer service and communication skills (both verbal and written)
• Strong problem-solving abilities and attention to detail
• Effectively prioritize tasks and work in a fast-paced environment
• Work collaboratively with team members and management
• Proficiency in Microsoft Office Abilities:
• Work independently and without supervision when required or needed
• Utilize electronic systems and other tools/resources
• Clearly communicate rules and regulations, legislative guidelines, and program policies to external stakeholders
• Capacity to handle customer inquiries and concerns through various communication channels
• Capability to support leadership in reporting data and metrics when needed

Experience Required

• Knowledge: Customer service principles and practices
• Understanding of fraudulent activity detection and escalation processes
• Account review processes
• Applicants with a degree in business administration, accounting, audit, finance, and/or combination of training and relevant experience to the field are preferred.

Experience Preferred

Preference will be given to those applicants with:

• Bilingual in Spanish
• Knowledge of local, state and federal laws, rules, regulations, policies and procedures relating to the special education and/or education
• Knowledge of State of Arizona programs' statutes, rules, and regulations, like the Empowerment Scholarship Account.

Education Required

Associate's degree or higher within a field appropriate to the assignment from an accredited college and/or experience.

Additional Information

Please only submit candidates who can start immediately after onboarding. This is an on-site position (100% in-office), candidate is expected to report on time to the downtown Phoenix office, Monday-Friday, 8AM through 5PM, except State holidays. Six-month assignment from start date, with possibility to change at any time, including extension. Applicants must be currently authorized to work in the United States on a full-time basis. Backgrounds required (can start while pending): 7-year national, criminal, sex offender.