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Full time, Contract | Phoenix, Arizona
SunSoft Online
Status: Active
Posted On: Sep 01 2023
Salary: $30000 - $30000 per year
Description
Requisition #654
Roles & Responsibilities
- This position will be responsible for answering and handling general information calls to the Arizona Barbering & Cosmetology Board.
- Call types include licensing, payment, and compliance questions.
- This position will also be responsible for reviewing and entering information into the board's database systems.
Skills Required
- Bilingual (Spanish)
- Communicating effectively while actively listening to others
- Proficiency with technology, especially computers, software applications, and phone systems
- Typing at least 45 words per minute
- Critical thinking and reasoning
- Applying world-class customer service techniques
- Responding to customer service complaints/problems
- Problem resolution
Experience Required
- Experience in a call center environment with time constraints and high call volumes.
- Perform phone interviews while simultaneously inputting information into a database.
- Google suite
- Communicating with business English to include proper sentence structure, grammar, and punctuation.
Education Required - Minimum high school diploma or Equivalency.