Requisition #654

Roles & Responsibilities

• This position will be responsible for answering and handling general information calls to the Arizona Barbering & Cosmetology Board.
• Call types include licensing, payment, and compliance questions.
• This position will also be responsible for reviewing and entering information into the board's database systems.

Skills Required

• Bilingual (Spanish)
• Communicating effectively while actively listening to others
• Proficiency with technology, especially computers, software applications, and phone systems
• Typing at least 45 words per minute
• Critical thinking and reasoning
• Applying world-class customer service techniques
• Responding to customer service complaints/problems
• Problem resolution

Experience Required

• Experience in a call center environment with time constraints and high call volumes.
• Perform phone interviews while simultaneously inputting information into a database.
• Google suite
• Communicating with business English to include proper sentence structure, grammar, and punctuation.

Education Required - Minimum high school diploma or Equivalency.