Requisition #340

Roles & Responsibilities

• This is a cashier position that requires to be available in the office environment in the Mesa office location.
• Responsible for face to face contact with customers.
• Performs customer service activities by providing assistance, guidance, and instruction for more complex customer service complaints, inquiries, and issues.
• Performs the complete range of agency customer service functions within the work section. Exercises discretion to interpret and apply customer service operations.
• Ability to be flexible and work special duties as assigned.
• Directly receives and processes payments for all tax types in the form of cash, checks and money orders.
• Ensures payments and represented items are posted accurately to taxpayers or business accounts.
• Responsible for daily reconciliation and end of day balancing for assigned till.
• Processes licenses, renewals, registration, business account updates, power of attorney and certified copy forms.
• Processes contracting applications over the counter.
• Research and respond to all inquiries and requests for all tax types.
• Establishes efficient workflow processes, monitored daily productivity and implemented modifications to improve overall.

Skills & Experience Required - Customer Service

Education Required - GED / High School Diploma