Full time, Contract | Phoenix, Arizona
SunSoft Online
Status: Active
Posted On: May 23 2023
Salary: $30000 - $36000 per year


Requisition #340

Roles & Responsibilities

  • This is a cashier position that requires to be available in the office environment in the Mesa office location.
  • Responsible for face to face contact with customers.
  • Performs customer service activities by providing assistance, guidance, and instruction for more complex customer service complaints, inquiries, and issues.
  • Performs the complete range of agency customer service functions within the work section. Exercises discretion to interpret and apply customer service operations.
  • Ability to be flexible and work special duties as assigned.
  • Directly receives and processes payments for all tax types in the form of cash, checks and money orders.
  • Ensures payments and represented items are posted accurately to taxpayers or business accounts.
  • Responsible for daily reconciliation and end of day balancing for assigned till.
  • Processes licenses, renewals, registration, business account updates, power of attorney and certified copy forms.
  • Processes contracting applications over the counter.
  • Research and respond to all inquiries and requests for all tax types.
  • Establishes efficient workflow processes, monitored daily productivity and implemented modifications to improve overall.

Skills & Experience Required - Customer Service

Education Required GED / High School Diploma