• Phoenix, Arizona
• Salary: $30000 - $40000 per year
• Full time Contract

REQ #315

Roles & Responsibilities

• Serves as the Administrative Support Specialist for the Agency. This position will serve as the point of contact for a variety of division's complex administrative tasks, including but not limited to action assignments and special projects. Conducts research and studies, compiles information, writes reports and provides status updates.
• Exercise discretion and independent judgment within policies and procedures.
• Prepare and maintain assignment tracking and calendaring of all time sensitive activities in the assigned area.
• Prepares agendas, charts, graphs, minutes; schedule and/or attend divisional meetings as needed.
• Coordinate with other division support staff as needed, document statistical data using google workspace spreadsheets/docs and ability to learn a variety of programs, computer systems and internal/external databases for tracking purposes, and to run reports as needed.
• This position will be collaborating with all levels of management and as needed facilitate meetings on behalf of the agency.
• Should be well versed in all administrative tasks, attention to detail and a minimum of 3 years or more providing administrative support. Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations.
• Perform research, collect and analyze data and report information; negotiate and apply reason persuasively to resolve customer relations issues. Comprehend and make inferences from written material.
• Demonstrate continuous effort to improve operations.
• Decrease turnaround times.
• Streamline work processes and work cooperatively and jointly to provide quality seamless customer service.
• Demonstrate continuous effort to improve operations and streamline work processes.

Skills Required

• Excellent verbal, written and interpersonal communication skills.
• Strong attention to detail and accuracy, ability to manage multiple tasks, take initiatives and drive projects.
• Proficiency in MS Office/Google Workspace, ability to compose correspondence, and generate reports.
• Adapt with laptop, multifunction phone, computer hardware and software, customer service techniques, office software, spreadsheets, databases, etc.; principles and practices of administration and team.
• Must be able to learn agency organization, structure and key contacts; policies, forms, badging procedures, customer deliveries, fleet management and value stream structures. Research methodologies.
• Statistical computations. Customer service principles.
• Principles and practices of modern organizational development.
• High degree of proficiency in modern computer hardware and software programs
• Employ a high level of skill and mastery in MS and Google Suites. Establishing and maintaining effective working relationships with all levels of employees, elected officials, and general public.
• Communicating effectively through oral and written mediums.
• Establishing priorities among conflicting needs. Conducting research.
• Analyzing information and data and presenting findings in a concise format.
• Analyzing policies, practices, and procedures. Preparing written reports and business correspondence.

Experience Required

2 years or more of experience providing support in an administrative role or closely related field and/or experience as a Human Resources Analyst or equivalent experience. Relevant Business or Public Administration Certification.

Education Required

2 years or more of experience providing support in an administrative role or closely related field and/or experience as a Human Resources Analyst or equivalent experience. Relevant Business or Public Administration Certification.