REQ #238

This position processes incoming requests for Central Registry Clearance Checks.

Job duties to include:

• Processes incoming Central Registry Checks and distributes results to requesting agencies or to the general public in a timely manner.
• Processes a minimum of 80-100 requests per day
• Provides assistance to clients, customers, and the general public via email and telephonic communication, which may include interacting with distressed or irate customers
• Performs research to provide requested information and/or to answer inquiries related to program activities
• Assists at Foster Recruitment and Adoption events as needed
• Maintains report results and tracks weekly production via spreadsheets and unit huddle board
• Assists in ensuring contractual compliance of outside agencies using contract summaries and communication with the DCS Office of Licensing Regulation (OLR)
• Performs other duties appropriate to the assignment

Skills Required

• Need to have computer skills.
• Critical thinking
• Able to multi task

Skills Preferred

• Need to have computer skills.
• Critical thinking and able to comprehend procedure and standard work.
• Somewhat proficient with the following Microsoft or Goggle packages; excel, ppt, outlook etc..

Experience Required - Have some knowledge working for the public sector.

Experience Preferred - Have some type of public sector experience

Education Required - Minimum HS graduate College degree not limited to ( preference Humanities, Child Welfare etc..)

Education Preferred - 2 or 4 year College Degree