Full time, Contract | Phoenix, Arizona
SunSoft Online
Status: Closed
Posted On: Mar 06 2023
Salary: $25000 - $28000 per year
 Applied

Description

  •  Inform the public about the Labor Department programs, related laws, policies and procedures.
  • Assist the public via phone, email, mail and in-person.
  • Maintain inbound phone calls through the Department’s main switchboard, which receives approximately 860 phone calls each month.
  • Accept, review, evaluate and process submitted claims and complaints.
  • Research, identify and service the correct employer that the claim/complaint was filed against.
  • Contact involved parties via phone, email and mail.
  • Receive and process responses from involved parties. 
  • Compose detailed, comprehensive activity logs of actions taken and information received.
  • Maintain detailed written notes of conversations with involved parties.
  • Identify applicable case dismissals.
  • Process closed cases and send, via mail and email, the closure documents to involved parties.
  • Process checks received from employers and ensure they are promptly sent to the claimants.
  • Other duties as assigned.

Skills Required

  • Basic computer skills and data entry.
  • Use of various computer programs (i.e., Microsoft Office and Google).
  • Basic math.
  • Written and verbal communication skills.
  • Organizational skills.

Experience Required

Knowledge needed: Customer service techniques.

Abilities needed:

  • Requires the ability to communicate in a professional manner both orally and in writing.
  • Ability to work under pressure.
  • Ability to meet deadlines.
  • Ability to listen.
  • Ability to work in a team and individually.
  • To work effectively with a diverse public customer base.
  • To work confidentially with discretion.
  • To identify, analyze and resolve customer problems with excellent customer service.

Experience Preferred

The ideal candidate will have the ability to read, write, speak and comprehend Spanish at a professional business level.

 Applied
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