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Full time, Contract | Phoenix, Arizona
SunSoft Online
Status: Closed
Posted On: Mar 06 2023
Salary: $25000 - $28000 per year
Description
- Inform the public about the Labor Department programs, related laws, policies and procedures.
- Assist the public via phone, email, mail and in-person.
- Maintain inbound phone calls through the Department’s main switchboard, which receives approximately 860 phone calls each month.
- Accept, review, evaluate and process submitted claims and complaints.
- Research, identify and service the correct employer that the claim/complaint was filed against.
- Contact involved parties via phone, email and mail.
- Receive and process responses from involved parties.
- Compose detailed, comprehensive activity logs of actions taken and information received.
- Maintain detailed written notes of conversations with involved parties.
- Identify applicable case dismissals.
- Process closed cases and send, via mail and email, the closure documents to involved parties.
- Process checks received from employers and ensure they are promptly sent to the claimants.
- Other duties as assigned.
Skills Required
- Basic computer skills and data entry.
- Use of various computer programs (i.e., Microsoft Office and Google).
- Basic math.
- Written and verbal communication skills.
- Organizational skills.
Experience Required
Knowledge needed: Customer service techniques.
Abilities needed:
- Requires the ability to communicate in a professional manner both orally and in writing.
- Ability to work under pressure.
- Ability to meet deadlines.
- Ability to listen.
- Ability to work in a team and individually.
- To work effectively with a diverse public customer base.
- To work confidentially with discretion.
- To identify, analyze and resolve customer problems with excellent customer service.
Experience Preferred
The ideal candidate will have the ability to read, write, speak and comprehend Spanish at a professional business level.