• Phoenix, Arizona
• Salary: $25000 - $28000 per year
• Full time Contract

•  Inform the public about the Labor Department programs, related laws, policies and procedures.
• Assist the public via phone, email, mail and in-person.
• Maintain inbound phone calls through the Department’s main switchboard, which receives approximately 860 phone calls each month.
• Accept, review, evaluate and process submitted claims and complaints.
• Research, identify and service the correct employer that the claim/complaint was filed against.
• Contact involved parties via phone, email and mail.
• Receive and process responses from involved parties. 
• Compose detailed, comprehensive activity logs of actions taken and information received.
• Maintain detailed written notes of conversations with involved parties.
• Identify applicable case dismissals.
• Process closed cases and send, via mail and email, the closure documents to involved parties.
• Process checks received from employers and ensure they are promptly sent to the claimants.
• Other duties as assigned.

Skills Required

• Basic computer skills and data entry.
• Use of various computer programs (i.e., Microsoft Office and Google).
• Basic math.
• Written and verbal communication skills.
• Organizational skills.

Experience Required

Knowledge needed: Customer service techniques.

Abilities needed:

• Requires the ability to communicate in a professional manner both orally and in writing.
• Ability to work under pressure.
• Ability to meet deadlines.
• Ability to listen.
• Ability to work in a team and individually.
• To work effectively with a diverse public customer base.
• To work confidentially with discretion.
• To identify, analyze and resolve customer problems with excellent customer service.

Experience Preferred

The ideal candidate will have the ability to read, write, speak and comprehend Spanish at a professional business level.