• Phoenix, AZ 85007
• Salary: $70000 - $89000 per year
• Full time Contract

Requisition Id: #8366

10% onsite, 90% remote

Position Summary:

The Business Analyst, Senior’s role is to serve as the liaison between the Information Technology Services Division and multiple business units throughout the agency for large, complex projects. This role is responsible for eliciting and documenting project requirements and validating that solutions meet the department’s objective, collaborating with project stakeholders, and championing solutions through education and change leadership.

Supervision:

This position does not have direct reports.

Essential Functions:

Project Planning and Support - 35%

• Schedules and facilitates meetings with project stakeholders, as needed or required
• Prepares and delivers informative, well-organized presentations and project status reviews for project stakeholders
• Creates project documents, including but not limited to, detailed project requirements statements, context diagrams, status reports, change requests, and other documents as outlined by the project management lifecycle process or as required by stakeholders
• Manages document versions to ensure standardized templates are completed, when applicable
• Ensures requirements traceability is maintained during the development and testing phases
• Continuously communicates with developers, quality assurance analysts, project managers, and other stakeholders to clarify requirements and resolve conflicts
• Champions solutions through education and change leadership

Requirements Gathering - 20%

• Acts as liaison between Information Technology Services Division and other business units
• Follows best practices to develop requirements gathering plans prior to meetings
• Elicits project requirements and expectations by meeting and collaborating with customers and other stakeholders
• Ensures requirements are aligned to the approved project charter and supports the agency’s objectives

Technical Project Support -20%

• Develops and executes comprehensive system test plans, conditions, test scripts, and test cases
• Provides functional expertise to developers during the design and construction phases of projects
• Supports business testing by documenting and analyzing business feedback and coordinating necessary changes and/or updates with the project’s technical stakeholders

Agency/Department Compliance & Continuous Improvement - 20%

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
• Completes all required training in a timely manner.
• Participates in assigned work teams as appropriate.
• May complete periodic metrics, projects, huddle boards and reports as requested.
• Prepares for and actively participates in 1:1 coaching with supervisor
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Actively contributes to team and individual effectiveness through the following:

• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
• Completes all required training in a timely manner.
• Participates in assigned work teams as appropriate.
• May complete periodic metrics, projects, huddle boards and reports as requested.
• Prepares for and actively participates in 1:1 coaching with supervisor
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Other duties as assigned - 5%

Requirements

Education & Experience:

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.

Minimum of six years' experience in business analysis and/or project management

Licenses & Certifications: None

Knowledge/Understanding:

• Knowledge of Business Analysis Body of Knowledge (BABOK)
• Knowledge and understanding of software development processes, including requirements and technical design analysis, development, system and user testing, problem resolution, and planning
• Basic knowledge of tax-related policies and procedures
• Basic knowledge of Lean Six Sigma methodologies and techniques for systems analysis and design, and business process modeling

Skills: 

• Superb verbal, written, and listening communication skills
• Superb organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
• Effective negotiation and elicitation skills
• Effective interpersonal skills and demeanor
• Effective project leadership skills in order to keep project timelines on track
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
• Proficient in the use of systems such as TFS and Azure DevOps

Abilities:

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to comfortably speak to and facilitate meetings with large groups of people
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands:

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

Selective Preferences:

• Bachelor’s Degree in Business, Business Analytics, or a related field
• Project Management Institute (PMI) Certification
• Lean Six Sigma Certification