95% Remote, 5% Onsite - this role will be required to come onsite for NEOs (though, this is a rotating schedule, and they will not need to be onsite for every orientation). This schedule will be worked out once the candidate is hired. Candidate will be expected to work 8AM-5PM.
This is a VERY hands-on role, as this employee will be tasked with other administrative duties as necessary as well.
Position Summary:
Serves as the subject matter expert and provides HR service and support to employees and managers on various topics
such as engagement and retention, benefits, leaves, and resolves any issues that may arise to include conducting
investigations. Administers human resources policies and procedures, collects and maintains HR data related to benefits,
training, turnover, etc. to help make recommendations for improvement; and processes paperwork for functional areas
according to established procedures.
Supervision: This position does not have direct reports.
Essential Functions:
1. Employee Relations- 20%
Fosters a work environment in which people will choose to be motivated, contributing, and happy to include:
Trains, coaches, and supports people managers toward ensuring the employer-employee relationship is one of reciprocal value
Monitors and analyzes the employer-employee relationship through surveys, conversations, and other data, prepares reports and analytics to support positive employee relations, and recommends positive employee relations solutions
Provides guidance and support to people managers in the performance management of their teams
Resolves workplace disputes, and conducts formal investigations into complaints when warranted
Ensures that relations with employees comply with applicable federal, state, and local laws and regulations, and ADOR Personnel Policies
2. Leave & ADA Administration - 15%
Administers employee leaves (FMLA, LOA, Jury duty, bereavement, etc) in accordance with policies, operational standard work, working with employees managers and payroll.
3. Policy Interpretation/Administration - 15%
Proposes, drafts, implements, interprets, trains, and reviews personnel policies and procedures, human resources guidelines
Responds to employee and manager requests related to policy interpretation
Tracks maintains awareness of past precedence, and policy exceptions to ensure fair and equitable application of policies
4. Project Management/Contribution - 15%
Leads and actively participates in projects with cross-functional teams as assigned to include:
Developing, maintaining, and coordinating detailed project plans to define roles and assignments, metrics, process documentation, actions and minutes for internal and external stakeholders
Facilitating/attending project meetings
Monitors project and audited milestones
Prepares written reports for internal/external stakeholders documents results, KPIs and quality improvement
Establishes and maintains effective working relationships with stakeholders managing expectations
Coordinates and facilities meetings
5. Benefits Liaison - 5%
Administers benefits and wellness plans to include participating in the planning and implementation of employee programs such as open enrollment
Ensuring ongoing ACA compliance
Prepares benefits communications to include developing and delivering clear, concise and relevant employee communication regarding benefit and wellness programs and events; developing content for newsletters, email and other benefit communication pieces; and working closely with the communications team to align messaging with the overall employee communication strategy.
6. Agency/Department Compliance & Continuous Improvement- 20%
Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to egulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
Actively contributes to team and individual effectiveness through the following: -
○ Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
○ Completes all required training in a timely manner.
○ Participates in assigned work teams as appropriate.
○ May complete periodic metrics, projects, huddle boards and reports as requested.
○ Prepares for and actively participates in 1:1 coaching with supervisor
Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned
7. Other duties as assigned - 5%
Requirements
Education & Experience
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Minimum of four years previous experience in human resources, and specifically, employee relations
Licenses & Certifications : None
Knowledge/Understanding
Knowledge of human resources/personnel principles and practices
In depth knowledge of employment laws, rules, regulations, policies and procedures pertaining to personnel administration and employee relations, FLSA, FMLA, ADA, HIPAA
Skills
Excellent verbal, written, and listening communication skills
Excellent interpersonal skills and demeanor
Effective organization and time management and project management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
Proficient in the use of HRIS applications
Abilities
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
Ability to thrive in a service-centric organizational model
Ability to work both independently and collaboratively as part of a team
Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to learn LEAN concepts, principles and tool
Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Additional Job Demands
In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
No substantial exposure to adverse environmental conditions (such as in typical office or administrative work).
Selective Preferences
Bachelor Degree in Business, HR or related field
Previous experience with LEAN/SIx Sigma
SPHR, or similar HR certification
