Full time, Contract | Phoenix, AZ
SunSoft Online
Status: Closed
Posted On: Nov 21 2022



The Technical Business Analyst’s primary objective is helping business customers implement technology solutions in a cost-effective and technically feasible way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. Candidates submitted for technical business analysis roles at Agency must have excellent communication skills with both technical and non-technical audiences and must have expertise working on SCRUM teams in Agile environments


  • Understand what business units (internal customers) do, how goals are accomplished and key process dependencies that may exist
  • Identify, document, and communicate complex requirements across systems and business domains
  • Understand the integration of processes across domains, scope, charter, plans
  • Collect business requirements and prepare written requirements using ADE IT specified formats to ensure continuity of requirement documents across projects
  • Develop Agile Product Backlog items for presentation to development teams and business owners including appropriate assumptions, acceptance criteria, user/system details, and non-functional requirements within Microsoft Team Foundation Server
  • Prepare business process maps, high-level work flows, use cases, functional specifications, wireframes, process flow diagrams, and report mock ups
  • Support development teams in obtaining clarification of requirements/features from business units in a timely manner to avoid delays in development cycle
  • Analyze business requirements to identify/suggest feature requirements, develop user stories, assist in identifying and documenting scope of work procedures and decision flows
  • Identify business processes for redesign; determine how to improve existing business process and identify modifications to automated processes
  • Ability to communicate technical information to a non-technical audience and to communicate business information to a technical audience
  • Participate in QA process by understanding the implementation and helping to define test cases based on user requirements
  • Performs other duties as assigned or apparent



  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred
  • Minimum of 4 years’ practical experience in technical business analysis required
  • Minimum of 3 years’ experience in scrum/agile environments; Scrum certification preferred
  • Strong understanding of lean methodologies like Agile, Scrum as well as Waterfall
  • Strong experience in developing and maintaining Agile Product Backlogs
  • Strong experience in Eliciting, Detailing, Documenting and Validating requirements
  • Adept at communicating the business directive, goals and needs to the technical team and serving as client interface for managing user expectation and achieving client satisfaction
  • Strong experience in creating use case , process flow , data flow diagram, wireframes and User Stories
  • Experience generating requirements from business units and using business requirement documents
  • Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required
  • Advanced level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint) required
  • Working knowledge of relational databases and database structures is required
  • Knowledge of current Microsoft .NET technologies including C#, VB.NET, ASP.Net, and SharePoint highly preferred
  • Working knowledge of Microsoft Team Foundation Services 2013 preferred
  • Strong aspiration and ability to learn new technologies
  • Ability to communicate analysis findings such as trends and opportunities to clients/business users in writing and verbally required
  • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
  • Proven strong relationship-building and communication skills with team members and business users
  • Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues
  • Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs
  • Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership
  • Ability to manage multiple projects at the same time and shift priorities quickly
  • Experience working on an Agile/Scrum team
  • Proven strong problem-solving skills, troubleshooting, and root cause analysis
  • Experience in the education industry is preferred