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Description
The Configuration, Deployment and Refresh technician role supports the full lifecycle of IT assets/equipment, including configuration, deployment and surplus. These technicians are working with internal and external customers on a daily basis. Duties Include: Imaging, Configuration, Deployment, Surplus and ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position may require daily travel to work sites. Assist with multiple projects at various locations throughout the state of Arizona. This position will require daily travel to work sites and may include travel to diverse locations within the state of Arizona, including possible multi-day and overnight stays.
Qualifications and Education Requirements
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Google products including Docs, Sheets and Gmail
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills
Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Windows 7
Experience with Backup solutions
Time Reporting
Must be able to pass criminal background check
Minimum 4 years of current working experience in an IT field
Must have a current AZ Driver’s license with a good driving record
Associate/Bachelor degree in a related field is preferred
Skills
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Advanced troubleshooting and problem solving skills
Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
Resource will be working in a professional environment and will be held to a dress code standard
Position will require travel. Resource will need to have the ability to drive to various locations with a personal vehicle, with possible overnight stays