Full time, Contract | Phoenix, AZ
Status: Active
Posted On: Sep 16 2022


The Configuration, Deployment and Refresh technician role supports the full lifecycle of IT assets/equipment, including configuration, deployment and surplus. These technicians are working with internal and external customers on a daily basis. Duties Include: Imaging, Configuration, Deployment, Surplus and ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position may require daily travel to work sites. Assist with multiple projects at various locations throughout the state of Arizona. This position will require daily travel to work sites and may include travel to diverse locations within the state of Arizona, including possible multi-day and overnight stays. 


Qualifications and Education Requirements 

General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise 

Ticketing and Department operating procedures 

Knowledge of Microsoft products including operating systems and Office 

Knowledge of Google products including Docs, Sheets and Gmail 

Computer hardware configuration and repair knowledge 

Knowledge of Ethernet network topology to assist with troubleshooting network issues  

Knowledge of IT infrastructure industry standards and best practices  

Advanced troubleshooting skills 

Problem definition and alternative analysis skills 

Experience with Active Directory  

Experience with Windows 10 

Experience with Windows 7 

Experience with Backup solutions  

Time Reporting 

Must be able to pass criminal background check 

Minimum 4 years of current working experience in an IT field 

Must have a current AZ Driver’s license with a good driving record 

Associate/Bachelor degree in a related field is preferred 



Strong customer service skills 

Excellent interpersonal, written and oral communication skills 

Advanced troubleshooting and problem solving skills 

Excellent self-organization and time management skills 

Ability to work collaboratively in teams and across organizations 

Ability to synthesize feedback and adjust plans accordingly 

Ability to develop and write technical documentation 

Ability to evaluate and test emerging technologies 

Ability to apply creative solutions to business problems to ensure business needs are most effectively met 


Resource will be working in a professional environment and will be held to a dress code standard 

Position will require travel. Resource will need to have the ability to drive to various locations with a personal vehicle, with possible overnight stays