Job Summary:

The level of skill would be at an intermediate level for the previously mentioned software. This position would work regularly with provided specific instructions to complete the tasks and regularly participate in reviews of assigned and completed tasks.

Primary Responsibilities:

• Performs root cause analysis and remediation in one or more applications or systems
• Fixes and develop changes to applications to meet functional and technical designs following best practices and development standards and guidelines
• Analyzes, debugs, and resolves defects in applications
• Supports production systems; analyzes and resolves production problems in a timely manner; resolves end user service requests as assigned
• Completes unit test application changes to ensure quality of work
• Engages with business analysts and stakeholders to understand functional requirements, and contributes to completion of functional specifications

Knowledge:

• General knowledge of programming languages, database management systems, and development platforms.

Skills:

• Strong customer service skills
• Excellent interpersonal, written and oral communication skills

Ability:

• Balance, prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Build strong relationships inside and outside the organization
• Develop and write technical documentation
• Develop applications in at least one programming languages

Education/Experience: Bachelor’s degree plus 2 – 4 years of programming and analysis experience (or equivalent experience)