Part time, Contract | Phoenix, AZ
SUNSOFT ONLINE
Status: Closed
Posted On: Nov 25 2019
 Applied

Description

Position is Part-Time. 5 days a week working 4 hours a day

A support Desk Technician with a customer centric approach to problem solving. This team member will assist in supporting ADOT (Arizona Department of Transportation) ITG’s (Information Technology Group) Support Desk. The service desk supports internal customers at ADOT. These customers range from field workers to the Director. The Service desk is the first interaction the customer has with ITG. Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. ITG supports desktop applications, web based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third party software applications, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.-Experience in a call center supporting Windows 7 and 10 and Office 2013.-Working knowledge of customer service principles and processes-Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies-Minimum 6 months to 1 year current working experience in an IT field

Associate’s degree in a related field is preferredResource will need to obtain an ACJIS Clearance https://www.azdps.gov/organization/tsd/cjs. This will be provided by ADOT after hire.Strong Customer Service SkillsExcellent interpersonal, written and oral communication skillsAbility to work collaboratively in teams and across organizationsAbility to synthesize feedback and adjust plans accordinglyAbility to develop and write technical documentationAbility to evaluate and test emerging technologiesAbility to apply creative solutions to business problems to ensure business needs are most effectively met

Resources will be working in a professional environment and will be held to a dress code standard 

 Applied
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