Full time, Contract | Phoenix, AZ 85007
Status: Closed
Posted On: Dec 06 2021



- Provide telephone, email, chat, and remote desktop assistance for customer with questions and assistance on desktop operating systems, desktop softphones, and applications including network connection troublshooting and assistance to both internal office staff and the teleworking workforce.

- Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. (includes assisting new users with logging in and setting up desktop applications, configuring workstations, desktop softphone assistance, troubleshooting standard software) troubleshoot all technical and non-technical issues presented by customers using all tools and resources available

-Receive and troubleshoot: issues escalated by Help Desk Analysts; issues received through self-service; issues received via call center queues

-Responsible for: escalating and property routing incidents and requests that cannot be resolved by the Resolution Center/Service Desk; creating, updating, and review of existing and new knowledge base articles based upon call received

-Create incident and/or request tickets

-Create knowledgebase articles

Windows 10 - Intermediate - 2 years - Required

Gmail, Google Calendar, Google Workspace applications - Intermediate - 2 years - Required

Microsoft Office Products - Intermediate - 2 years - Required

Cisco AnyConnect - Intermediate - 2 years - Required

Android and iOS - Intermediate - 2 years - Required

Microsoft Active Directory - Intermediate - 2 years - Required