Creation and modification of user accounts in Active Directory, custom built and off the shelf systems, and mainframe.
Respond to user account incident tickets
Update permissions based on request tickets
Elicit approvals as needed
Daily updates to and resolution of assigned tickets
65% - Identity and access management; user access control; day to day processor of user access requests (account creation, management, and deletion)
15% - Updating Standard Work Documentation
15% - Phone work - resetting/unlocking HEAplus password
5% - Participation in meetings
Mainframe User Management - Beginner - 1 year
Identity and Access Management tools - Beginner - 1 year - Required