Full time, Contract | Phoenix, AZ 85007
Status: Closed
Posted On: Oct 12 2021


As an IT Technician – Front End, you will be responsible for working on the I.T. team to provide some front end support, manage IT component inventory as well facilitate technology-related administrative functions to make sure things are running smoothly.

You will:

  • Perform in-person or remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Identify and suggest possible improvements on procedures
  • Complete various administrative workflows regarding technology resources and procurement.

Must Have Skill Sets:

  • 1-2 year’s experience as a Help Desk Technician
  • A  Certification not more than 5 years old
  • Experience with Google Workspace (formerly GSuite)
  • Windows 10 OS & PC Support
  • Hardware inventory management experience
  • Good understanding of computer systems, mobile devices and other tech products
  • Proficiency in English with excellent communication skills, oral and written
  • Customer-oriented and cool-tempered
  • Self-starter, with initiative to learn new systems.
  • Personal | Punctual | Professional

Nice To Have Skill Sets:

  • Experience in SQL and/or C#
  • Networking Protocols
  • Experience in Active Directory

No College Degree Required, but is Preferred in a related field.