• Phoenix, AZ 85007
• Salary: per hour
• Full time Contract

As an IT Technician – Front End, you will be responsible for working on the I.T. team to provide some front end support, manage IT component inventory as well facilitate technology-related administrative functions to make sure things are running smoothly.

You will:

• Perform in-person or remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements on procedures
• Complete various administrative workflows regarding technology resources and procurement.

Must Have Skill Sets:

• 1-2 year’s experience as a Help Desk Technician
• A  Certification not more than 5 years old
• Experience with Google Workspace (formerly GSuite)
• Windows 10 OS & PC Support
• Hardware inventory management experience
• Good understanding of computer systems, mobile devices and other tech products
• Proficiency in English with excellent communication skills, oral and written
• Customer-oriented and cool-tempered
• Self-starter, with initiative to learn new systems.
• Personal | Punctual | Professional

Nice To Have Skill Sets:

• Experience in SQL and/or C#
• Networking Protocols
• Experience in Active Directory

No College Degree Required, but is Preferred in a related field.