As an IT Technician – Front End, you will be responsible for working on the I.T. team to provide some front end support, manage IT component inventory as well facilitate technology-related administrative functions to make sure things are running smoothly.
You will:
Perform in-person or remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Identify and suggest possible improvements on procedures
Complete various administrative workflows regarding technology resources and procurement.
Must Have Skill Sets:
1-2 year’s experience as a Help Desk Technician
A Certification not more than 5 years old
Experience with Google Workspace (formerly GSuite)
Windows 10 OS & PC Support
Hardware inventory management experience
Good understanding of computer systems, mobile devices and other tech products
Proficiency in English with excellent communication skills, oral and written
Customer-oriented and cool-tempered
Self-starter, with initiative to learn new systems.
Personal | Punctual | Professional
Nice To Have Skill Sets:
Experience in SQL and/or C#
Networking Protocols
Experience in Active Directory
No College Degree Required, but is Preferred in a related field.