Role and Responsibilities These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT. The successful candidate will be required to report to the Flagstaff office 8 am - 5 pm, Monday - Friday. Remote work means being at the Flagstaff office but helping a customer that is at a remote location about 25% percent of the time. Working from home is not an option for PCLAN technicians.
Duties Include:
Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position may require daily travel to work sites.
Qualifications and Education Requirements:
Skills: