Summary:

• Document and map processes using software tools, whiteboard, and paper form.
• Assist with data collection and analysis of process data.
• Analyze process gaps. Develop and test solutions.
• Capture and follow-up on action items from meetings.
• Schedule group meetings and communicate with participants to ensure engagement in the process.
• Lead projects to meet project goals, deadlines, and deliverables.
• Project manage implementation of improvements to implement timely and conduct good change management.
• Lead and engage with the team in applying process improvement techniques and principles to continuously improve processes.
• Other duties as assigned.

Lean & Six Sigma training and/or certification:

• Three to five years working in a project management role
• Experience using the PDCA problem solving method and leading teams through improvement initiatives.
• Must be able to attend process improvement meetings and training meetings with supervisor for the duration of the project.

Knowledge, Skills and Abilities:

• Strong reasoning and problem-solving skills
• Observant, attention to detail
• Ability to analyze data, processes, and identify gaps in processes or systems.
• Good organizational and time management skills
• Effective communication skills – ability to communicate clearly and concisely.
• Good interpersonal skills, judgement, and diplomacy to engage with the process teams and drive task completion.
• Ability to lead teams through the improvement process and motivate/inspire teams to make the necessary changes.
• Proficient with Microsoft Outlook, Planner, Excel, Teams, and
• Process mapping software (Lucidchart).

Preferred Qualifications:

• Lean / Six Sigma certification
• ITIL Foundations certified

Physical Requirements:

• Perform computer desk-based tasks
• Setup/prep meeting rooms and move light furniture.