Full time, Contract | Phoenix, AZ 85034
Status: Closed
Posted On: Feb 19 2021


The primary job duties of this position would include the following: 

• Lead and coordinate the activities required to support the ongoing operation of the ePCR System.  • Troubleshoot, analyze and diagnose problems related to the ePCR System’s operation and quickly develop and implement solutions.  • Ensure the ePCR System architecture is in alignment with City of Phoenix technical standards and the long-term technology vision of the Phoenix Fire Department.  • Coordinate the integration of the ePCR System with the other systems as required.  • Be on-call (potentially nights, weekends, and holidays) to coordinate solutions for all ePCR System support incidents that require immediate action.  • Communicate issues, feature requests, and change requests to the ePCR System vendor. Communicate the schedule and status of all service releases to applicable internal and external customers. • Coordinate and Manage the testing activities related to all service releases.  • Work closely with internal and external customers and stakeholders to ensure that the ePCR system is configured to meet the needs of the Phoenix Fire Department.  • Coordinate with training staff to ensure that new features, configurations, and workflows are properly captured and addressed in the ongoing training program.  • Work in compliance with ePHI, PHI, PII and HIPAA Security Standards. • Experience in deploying Cloud based applications on AWS technologies. • Provide technical assistance and administer windows, cloud-based systems, and resolve operational problems. • Create Reports with the ePCR data.  • Document support procedures and knowledge base documents in regard to the support of the ePCR System.  • Actively research available technologies that would improve reliability and usability of the ePCR System.