• Phoenix, Arizona
• Salary: $35000 - $36000 per year
• Full time Contract

Requisition Id: #1210

Roles & Responsibilities

• Responsible for the processing and security of customer information, receipts, certified paper, applications, corrections, amendments, and confidential documents pertaining to the Public Health Licensing Services.
• Enters data into related computer databases.
• Examines, Tracks, Routes, and Monitors various documents and forms to ensure deadlines are met. Generates, prints, and distributes letters/documents. Pulls folders and files documents as needed.
• Answers telephone calls/emails and provides appropriate specialized guidance, and information to the customers to facilitate resolution of the issue. Researches the various databases and files to identify a record, information, and status of documents.
• Handles complex customer needs in a calm and professional manner. Interprets and applies statutes, rules, and policies/procedures as appropriate to the job function. May evaluate and recommend changes.
• Manages physical and electronic files.
• Responsible for filing records in both electronic and physical file locations. Scans documents into the file system as necessary. Retrieves files for staff as necessary.
• Provide administrative duties and/or clerical support for special projects as assigned by the supervisor.
• Maintains file room organization and filing of all records for public readiness.
• Follows both Department and CMS record retention schedules for both. physical and electronic files.
• Maintains the provider records.
• Other duties as assigned as related to the position

Skills Required

Use of computer software for accurate generation of letters, licenses, certificates and other documents in compliance with relevant laws, rules, regulations, policies and procedures; providing accurate information regarding appropriate laws, rules, and regulations or directing requests for information to appropriate staff; dealing with the public using appropriate tact and resourcefulness; entering efficient and accurate data entry into related computer databases; tracking document flow and monitoring deadlines; accurate filing documents in public files, and locating files and documents upon request.

Skills Preferred - couple of years of customer service. NOT looking for call center experience.

Experience Required

Customer service techniques; office policies and procedures and computer database sufficient to process documents; basic computer office suite software and computer data entry; health services, healthcare laws, rules, and regulations; office personnel sufficient to direct incoming telephone calls to the appropriate person; basic filing procedures sufficient to file documents in appropriate locations and locate specific files and documents as required

Education Required - High school diploma preferred; may substitute customer service experience. 
 

Additional Information 

Min 7-year background required.