Requisition #967
Greet clients/public and assess the purpose of the office visit. Make referrals for DES and community resources. Assist clients to prepare for the application process. Manage a high volume of incoming calls. Direct client and information to the assigned case manager. Open, date stamp and distribute all mail. Prepare outgoing mail according to office procedures.
Skills Required
Program rules, policies and procedures. Performing varied and complex tasks. Utilization of office equipment and computer software programs. Style and format of email correspondence/memos. Conducting research. Customer service and problem solution techniques. Establishing and maintaining effective working relationships. Dealing with the public using appropriate tact, resourcefulness and diplomacy. Operating information-processing equipment. Communicating accurately both orally and in writing. Provide resolution of difficult customer service complaints/issues. Determining priority of tasks. Screening and routing incoming and outgoing correspondence and requests. Accurately utilize office machines, equipment (printers,/scanners, copy machines, postage machines) and computers. Accurate filing and maintenance of records. Work with material of a technical and/or confidential nature. Good verbal and written communication skills, customer service skills/experience and basic computer knowledge.
Experience Required - Call center experience and/or front desk experience.
Education Required - High school diploma/GED; some college (preferred)
Additional Information - Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mile.