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Job Description:

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Full time, Contract

Call Center Agent

Phoenix, Arizona

Responsible for professionally and courteously serving customers by ha...

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

Answering incoming phone calls in a fast paced environment.
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations

Skills Required:

Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized

Skills Preferred:

Spanish-speaking

Experience Required:

Previous two positions should each be at least one consecutive year in a fast-paced call center. .
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher

Additional Information:

This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment.
Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Attendance is critical as learning and applying knowledge is continuous for this role.
Fully remote position
Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment.
Short stint work history will likely not make it to the interview.
Call center history should not be switchboard operation/dispatch, transferring calls.
history should not be switchboard operation/dispatch, transferring calls
Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.

Full time, Contract

Administrative Services Officer

Phoenix,

The hybrid schedule is not a set schedule, but rather occasional days ...

The hybrid schedule is not a set schedule, but rather occasional days in office.

Roles & Responsibilities

Ensure time records are completed,
Process one-time payments in AZ360 HRM,
Prepare manual journal entries for payroll errors,
Audit payroll record and reconciliations.
Complete research requests for payroll.
Process travel reimbursement claims.
Prepare agency transfers.
Process vendor payments.

Required Skills

3+ Years in an Accounting Position
3+ Years of Payroll Experience
Proficient in Google Suite and/or Excel

Preferred Skills

AZ360 Experience

Full time, Contract

Agile Java Software Developer

Phoenix, AZ

6 Month Contract to hire. This is a contract to hire position. All can...

6 Month Contract to hire. This is a contract to hire position. All candidates must be eligible to convert to an FTE. Unable to sponsor any visas.

Agile Java Software Developers contribute to software development projects designed to improve the capability and efficiency of our business operations. We have a variety of ongoing projects involving processing monthly payments through banking institutions, enhancing online services for members, and re-engineering client-server applications into modern intranet web applications.

As an Java Agile Software Developer, you will be a member of one of our 7 Agile Scrum teams. Each team is assigned to a project for a series of sprints. The team may release deliverable functionality following any sprint. All team activities are managed using Atlassian Agile and JIRA. Your Scrum team will consist of 4-7 members and be led by business and technology leaders. An experienced Technical Lead will work with you to ensure your team’s success. Our development pipeline and methodology is rooted in the DevOps concept.

We provides a stable work environment and a professional atmosphere that fosters a healthy work-life balance. We enable our Software Engineers to work on every part of the application: automated tests, user interface, controller logic, back-end services, and database operations. We may have some specialists, but nobody works on just one tier of the application. Over time, your skills will improve, broaden and remain current because our systems depend upon current versions of the following popular frameworks and technologies: JQuery, Bootstrap, Java 8/17+, Cucumber, Selenium, Apache Tomcat, the Spring Framework and Oracle databases.

All resumes should be no more than three pages and must include the technologies and applications you've used, the number of years of experience with each, and your confidence level using them on a scale of 1 to 10.

Required Skills:

5+ years of Java experience

Spring Framework (need to have on resume)

Oracle Database (need to have on resume)

Preferred Skills:

JQuery

Bootstrap

Cucumber

Selenium

Apache Tomcat

Jira

Agile

Full time, Contract

Investigations Assistant

Phoenix, AZ

This is an onsite role Position Description:Prioritizes, plans, organ...

This is an onsite role

Position Description:

Prioritizes, plans, organizes and conducts investigations.
Supports the Medical Consultant and Outside Medical Consultants to coordinate resources in their processing of cases.
Collects data and ensures quality control and timely completion of projects and cases.
Organizes cases that go before the Board.
Responds to inquiries from licenses and complainants regarding investigations.
Organizes the investigations of allegations against osteopathic physicians in Arizona concerning quality of care and professional conduct violations including sensitive issues such as substance abuse and sexual misconduct.
Oversee nvestigative process, assignments, and work flow track status of all open cases and strive to open and process cases in a timely manner. Works to decrease the number of days it takes to resolve a case.
Incorporate guidance via the OSA statutes and rules as they apply to investigations.
Sends out materials for the Board's review. Maintains high standards of accuracy and efficiency.
Reviews and edits reports from the investigative staff.
Prepare cases to go before the Board. Work with the Senior Investigator, the Medical Consultant, and the ED to brief them on cases coming before the Board.
Respond to calls from licensees and complainants regarding investigation and other duties as assigned.
Participates in investigative meetings to assess which cases are ready for the next Board meeting.
Assists within the Agency where there is an open position or increased flow of work that exceeds the current staff's ability to handle the work load.
Become adept at understanding and utilizing Thentia software. Supports a "can do" attitude within a collaborative team.
Other duties as assigned as related to the position

Required Skills:

Organize and conduct investigations
Collecting data
Basic computer skills

Preferred Skills:

Previous experience with state

Required Education: High school

Full time, Contract

Senior AWS Cloud Engineer

Phoenix, AZ

Seeking a highly skilled and experienced Senior AWS Cloud Engineer to ...

Seeking a highly skilled and experienced Senior AWS Cloud Engineer to join our dynamic technology team. The ideal candidate will be a cloud infrastructure expert with deep knowledge of the AWS ecosystem, a strong background in automation,

security, and best practices, and the ability to lead complex projects.

Responsibilities:

Design, deploy, and manage scalable, highly available, and fault-tolerant cloud environments on Amazon Web Services (AWS).
Develop and maintain Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or Ansible to automate provisioning and management.
Implement and enforce security best practices across all AWS resources, including IAM, security groups, KMS, and WAF configuration.
Establish and optimize CI/CD pipelines using services like AWS CodePipeline, Jenkins, or GitHub Actions.
Monitor cloud infrastructure performance, costs, and security, and implement solutions for optimization and continuous improvement.
Troubleshoot and resolve complex issues related to cloud infrastructure, networking, and application deployment.
Provide technical leadership and mentorship to junior engineers, driving the adoption of new cloud technologies and architectural patterns.
Collaborate with development, operations, and security teams to ensure successful project delivery and alignment with business goals.

Qualifications:

7+ years of professional experience in IT, with 4+ years focused on cloud engineering and operations on AWS.
Expert-level knowledge of core AWS services (e.g., EC2, S3, RDS, VPC, Lambda, ECS/EKS, API Gateway, CloudWatch).
Proven experience with a major IaC tool (Terraform strongly preferred).
Strong scripting skills in Python, Bash, or Go.
Deep understanding of networking concepts (TCP/IP, DNS, Load Balancing) within the cloud environment.
Experience with containerization technologies (Docker, Kubernetes/EKS).
AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer – Professional is highly desirable.
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Required Competencies:

Excellent problem-solving, analytical, and communication skills.
Ability to work independently, prioritize tasks, and manage multiple projects concurrently.
Commitment to writing clean, maintainable, and well-documented code and infrastructure.
Proactive attitude toward learning new technologies and improving existing systems.

Full time

Senior Claims Adjuster

Phoenix, AZ

Position Summary:Investigate, evaluate, analyze, and determine compens...

Position Summary:

Investigate, evaluate, analyze, and determine compensability of time loss and catastrophic claims.
Calculate average monthly wage and set reserves.
Compute and authorize indemnity and medical benefits; update claims system; negotiate settlements, and notify the respective agency loss prevention coordinator of risks.
Monitor changes to diagnosis to verify ICD codes are current for Medicare purposes.
Coordinate activities of nurse case managers, attorney and/or subrogation specialists, and with other RMD sections as appropriate.
Identify the need for and coordinate Independent Medical Examinations (IMEs)
Communicate with agency personnel and injured employees, conduct claims management training and claim review, as needed.
Exercise independent judgment on complex claims and functions as directed.
Proper management of litigation working with Attorney General's Office or outside counsel, experts, and plaintiff counsel.
Oversee performance of contracted vendors and experts to assist in claim management, such as labor market consultants, nurse case managers, investigators, and IME coordination services.

Required Skills:

4+ Years of Claims Experience (Indemnity Experience)

Preferred Skills:

Arizona Adjustments License
Proficient in Google Suit

Full time, Contract

Student Services Technician

Phoenix, Arizona

100% Onsite role.The Student Services Technician is a key member of th...

100% Onsite role.

The Student Services Technician is a key member of the Student Engagement and Recruitment Team (SERT) and plays a vital role in supporting the college’s strategic enrollment goals.

This position is responsible for

High-touch outreach,
Relationship-building, and
Student engagement efforts designed to increase enrollment and ensure successful onboarding.
The technician serves as a student-centered resource by guiding individuals from an initial inquiry through enrollment.

Full time, Contract

Tax collector II

Phoenix, Arizona

100% Remote role.Job DescriptionThe Collector is responsible for the t...

100% Remote role.

Job Description

The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. .

To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations
Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
Negotiate payment arrangements
Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Skills Required:

Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized

Skills Preferred: Spanish-speaking

Experience Required:

Previous two positions should each be at least one consecutive year in a fast paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher

Additional Information:

This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment.
Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Attendance is critical as learning and applying knowledge is continuous for this role.
Fully remote position
Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment.
Short stint work history will likely not make it to the interview.
Call center history should not be switchboard operation/dispatch, transferring calls.
Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

Full time, Contract

Program Project Specialist

Phoenix, Arizona

**Hybrid role. Job will be Onsite for the 1st month depending how long...

**Hybrid role. Job will be Onsite for the 1st month depending how long the training takes and then it would be 2 or 3 days in office per week**

Job Responsibilities

Review and maintain mineral related spreadsheets, databases, mineral documents and files.
Review monthly billing for accuracy, compliance and processing.
Review and process leases production reports in accordance with lease agreements.
Assist in the review and processing of mineral applications and monitor permit compliance status.
Assist with the drafting of documents and other correspondence.
Participate in meetings and related projects.
Possibility of field work.
Responds to phone, email and written inquiries from internal and external customers.
Other duties as assigned.

Knowledge, Skills and Abilities

Possess strong computer skills, including but not limited to the use of the Microsoft suite, ArcView/ArcMap and Salesforce.
Ability to organize, analyze and interpret data and is detail oriented.
Ability to prioritize, organize and manage multiple tasks and responsibilities.
Has strong customer service skills, including the ability to work collaboratively and establish and maintain effective working relations with agency personnel and outside entities.
Have strong communication skills, both oral and in writing.

Required Skills

Possess strong computer skills, including but not limited to the use of the Microsoft suite
Ability to organize, analyze and interpret data and is detail oriented
Review and maintain spreadsheets, databases, documents and files.

Preferred Skills

Strong communication skills
Organize and manage multiple tasks and responsibilities
ArcView/ArcMap or Salesforce

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You can upload resumes in commonly used formats, including PDF, Word (.doc or .docx), and text files (.txt). Ensure your file size is under 5MB for a smooth upload process.