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Full time, Contract

Help Desk Representative

Phoenix, Arizona

12 month contract to hireUnder general supervision, provides customer ...

12 month contract to hire

Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services.
Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems.
Performs related duties as assigned or directed.
This classification is designated as uncovered. Incumbent serves at the pleasure of the Director of the Arizona Department of Public Safety.

Required Skills

1-2 years of experience.

Preferred Skills

ServiceNow for ticketing
Customer Service Experience (up to 60 calls a day)

Full time, Contract

Salesforce Administrator

Phoenix, AZ

Job Summary: We are seeking an experienced and motivated Mid-Level Sal...

Job Summary: We are seeking an experienced and motivated Mid-Level Salesforce Administrator on a contract basis. The ideal candidate will be responsible for the day-to-day administration, configuration, and support of our Salesforce environment. This role requires a proactive professional who can work independently to manage user requests, maintain data integrity, and implement key solutions to support our business operations.

Key Responsibilities

User Management: Create and manage user accounts, profiles, roles, and permissions to ensure appropriate access to Salesforce features.
System Configuration: including (but not limited to) Customize Salesforce applications, including flow builder, fields, page layouts, record types, custom settings, and APIs to align with business processes.
Automation & Process Improvement: Design, build, and maintain automation solutions using Salesforce Flow, Process Builder, and Workflow Rules to streamline business processes.
Data Management: Maintain data integrity through regular audits, duplicate entry cleansing, and database maintenance. Perform data imports, exports and updates using tools like Data Loader.
Reporting and Dashboards: Develop and manage customized reports and dashboards to provide key insights into business metrics and performance.
Training and Support: Create and provide training and support to end-users, ensuring they are proficient in using Salesforce tools and features.
System Upgrades: Evaluate, install, and manage Salesforce updates and add-ons to enhance system functionality.
Collaboration: Work closely with stakeholders to identify business requirements and implement solutions that leverage Salesforce capabilities effectively.

Required Skills and Qualifications

Experience: Proven experience as a Salesforce Administrator, with a solid understanding of Salesforce functionalities.
Technical Skills: Proficiency in Salesforce configuration, data management, and reporting tools. Proficiency in Salesforce's declarative tools.
Experience with user and data management, including security settings.
Familiarity with data migration and management tools like Data Loader.
Strong understanding of Salesforce standard objects and capabilities.
Familiarity with building and customizing reports and dashboards.
Analytical Skills: Strong analytical and problem-solving skills to translate business needs into system solutions.
Soft Skills: Excellent interpersonal and communication skills to liaise with stakeholders and provide user support. Ability to work independently and manage multiple priorities in a fast-paced environment.
Certifications: Salesforce Administrator certification is preferred but not mandatory.

Contract-Specific Details

This is a contract position with a defined scope. The role will be focused on a specific set of deliverables aimed at enhancing our current Salesforce configuration and usability. The successful candidate will be expected to jump in and contribute quickly with minimal ramp-up time.

Part time, Contract

Home for Heroes Outreach Specialist

Globe, AZ

Balance of State: Person required to live in one of the 13 Arizona cou...

Balance of State: Person required to live in one of the 13 Arizona counties other than Maricopa or Pima.

20 hours per week and can work between 6am - 7pm, flexible

Remote, but may be required in person for community events or stakeholder meetings

Position Summary

Seeking three Outreach Specialists to support statewide efforts to end veteran homelessness as part of the Homes to Heroes initiative. Targeted outreach efforts will identify and connect with stakeholders including government agencies, non-profit organizations, housing providers/landlords, employers/workforce development organizations, veterans with lived experience, and other interested parties as applicable. Outreach efforts will be geographically aligned with the three Continuum’s of Care (CoC), Maricopa County, Pima County and, Balance of State (13 Counties). The Outreach Specialists will be responsible for one CoC region.

The Outreach Specialist will facilitate virtual and on-site meetings (individual and group) with stakeholders. These meetings will gather feedback on successful strategies/best practices, the challenges to sustaining and/or scaling them as well as identify gaps in service provision/resource allocation. Additionally, the Outreach Specialist will compile a list of local community services and resources that may not be included on current service oriented data bases. Based on the information gathered, the Outreach Specialist will work with the program coordinator and data analyst to assist with the development of a comprehensive plan aligned with federal, state, and local resources and strategies to ensure a unified approach to addressing veteran homelessness.

Success in this role requires excellent communication skills, the ability to think critically, and work within a 7 month timeframe to achieve project objectives.This is a fantastic opportunity for someone who is passionate about ending the experience of homelessness for veterans in Arizona.

Requirements

One year experience in community outreach, or a similar role.
Strong verbal communication and meeting facilitation skills.
Ability to build relationships with stakeholders from diverse backgrounds.
Experience using social media and other digital tools for outreach and engagement purposes.
Experience using virtual meeting software.
Ability to work independently and as part of a collaborative team environment.
Knowledge of HUD-VASH, SSVF, GPD, and other federal housing programs.
Knowledge of best practices in homeless services.
Familiarity with data analysis and program evaluation.
Live in and have the ability to travel, as needed, throughout the assigned CoC region in Arizona, i.e., Maricopa County, Pima County, or Balance of State (13 Counties outside of Maricopa and Pima).
Knowledge of veteran specific and general homeless service resources and key stakeholders within the assigned region.
Attend all virtual team and individual meetings.

Preferred Qualifications:

Bachelor's degree in Social Work, Psychology, Communication or related field.
Knowledge of SWOT analysis.
Military service experience or background in working with veteran populations.
Person with lived experience.

Working Conditions:

This position is remote with a laptop and cellphone provided.

Occasional evening or weekend work may be required for community events or stakeholder meetings.

Part time, Contract

Homes For Heroes Outreach Specialist

Tucson, AZ

Pima: Person required to live in Pima County20 hours per week and can ...

Pima: Person required to live in Pima County

20 hours per week and can work between 6am - 7pm, flexible

Remote, but may be required in person for community events or stakeholder meetings

Position Summary:

Seeking three Outreach Specialists to support statewide efforts to end veteran homelessness as part of the Homes to Heroes initiative. Targeted outreach efforts will identify and connect with stakeholders including government agencies, non-profit organizations, housing providers/landlords, employers/workforce development organizations, veterans with lived experience, and other interested parties as applicable. Outreach efforts will be geographically aligned with the three Continuum’s of Care (CoC), Maricopa County, Pima County and, Balance of State (13 Counties). The Outreach Specialists will be responsible for one CoC region.

The Outreach Specialist will facilitate virtual and on-site meetings (individual and group) with stakeholders. These meetings will gather feedback on successful strategies/best practices, the challenges to sustaining and/or scaling them as well as identify gaps in service provision/resource allocation. Additionally, the Outreach Specialist will compile a list of local community services and resources that may not be included on current service oriented data bases. Based on the information gathered, the Outreach Specialist will work with the program coordinator and data analyst to assist with the development of a comprehensive plan aligned with federal, state, and local resources and strategies to ensure a unified approach to addressing veteran homelessness.

Success in this role requires excellent communication skills, the ability to think critically, and work within a 7 month timeframe to achieve project objectives.This is a fantastic opportunity for someone who is passionate about ending the experience of homelessness for veterans in Arizona.

Requirements

One year experience in community outreach, or a similar role.
Strong verbal communication and meeting facilitation skills.
Ability to build relationships with stakeholders from diverse backgrounds.
Experience using social media and other digital tools for outreach and engagement purposes.
Experience using virtual meeting software.
Ability to work independently and as part of a collaborative team environment.
Knowledge of HUD-VASH, SSVF, GPD, and other federal housing programs.
Knowledge of best practices in homeless services.
Familiarity with data analysis and program evaluation.
Live in and have the ability to travel, as needed, throughout the assigned CoC region in Arizona, i.e., Maricopa County, Pima County, or Balance of State (13 Counties outside of Maricopa and Pima).
Knowledge of veteran specific and general homeless service resources and key stakeholders within the assigned region.
Attend all virtual team and individual meetings.

Preferred Qualifications:

Bachelor's degree in Social Work, Psychology, Communication or related field.
Knowledge of SWOT analysis.
Military service experience or background in working with veteran populations.
Person with lived experience.

Working Conditions:

This position is remote with a laptop and cellphone provided.

Occasional evening or weekend work may be required for community events or stakeholder meetings.

Part time, Contract

Home For Heroes Outreach Specialist

Phoenix, AZ

Maricopa: Person required to live in Maricopa County20 hours per week ...

Maricopa: Person required to live in Maricopa County

20 hours per week and can work between 6am - 7pm, flexible

Remote, but may be required in person for community events or stakeholder meetings

Position Summary

Seeking three Outreach Specialists to support statewide efforts to end veteran homelessness as part of the Homes to Heroes initiative. Targeted outreach efforts will identify and connect with stakeholders including government agencies, non-profit organizations, housing providers/landlords, employers/workforce development organizations, veterans with lived experience, and other interested parties as applicable. Outreach efforts will be geographically aligned with the three Continuum’s of Care (CoC), Maricopa County, Pima County and, Balance of State (13 Counties). The Outreach Specialists will be responsible for one CoC region.

The Outreach Specialist will facilitate virtual and on-site meetings (individual and group) with stakeholders. These meetings will gather feedback on successful strategies/best practices, the challenges to sustaining and/or scaling them as well as identify gaps in service provision/resource allocation. Additionally, the Outreach Specialist will compile a list of local community services and resources that may not be included on current service oriented data bases. Based on the information gathered, the Outreach Specialist will work with the program coordinator and data analyst to assist with the development of a comprehensive plan aligned with federal, state, and local resources and strategies to ensure a unified approach to addressing veteran homelessness.

Success in this role requires excellent communication skills, the ability to think critically, and work within a 7 month timeframe to achieve project objectives.This is a fantastic opportunity for someone who is passionate about ending the experience of homelessness for veterans in Arizona.

Requirements

One year experience in community outreach, or a similar role.
Strong verbal communication and meeting facilitation skills.
Ability to build relationships with stakeholders from diverse backgrounds.
Experience using social media and other digital tools for outreach and engagement purposes.
Experience using virtual meeting software.
Ability to work independently and as part of a collaborative team environment.
Knowledge of HUD-VASH, SSVF, GPD, and other federal housing programs.
Knowledge of best practices in homeless services.
Familiarity with data analysis and program evaluation.
Live in and have the ability to travel, as needed, throughout the assigned CoC region in Arizona, i.e., Maricopa County, Pima County, or Balance of State (13 Counties outside of Maricopa and Pima).
Knowledge of veteran specific and general homeless service resources and key stakeholders within the assigned region.
Attend all virtual team and individual meetings.

Preferred Qualifications:

Bachelor's degree in Social Work, Psychology, Communication or related field.
Knowledge of SWOT analysis.
Military service experience or background in working with veteran populations.
Person with lived experience.

Working Conditions:

This position is remote with a laptop and cellphone provided.

Occasional evening or weekend work may be required for community events or stakeholder meetings.

Part time, Contract

Administrative Assistant

Phoenix, Arizona

**100% onsite role**20 hours/week - (Mon-Friday or Mon-Thurs if applic...

**100% onsite role**

20 hours/week - (Mon-Friday or Mon-Thurs if applicant prefers). Actual hours worked each day are somewhat flexible, but they need to be here in middle of day to help with mail. Hours to be agreed upon prior to finalizing hire.

This is a 6 to 8 week assignment with potential to extend.

Duties include general administrative duties such as filing, copying, organizing files, redacting information in files, assisting with mail, answering phones, data entry, labeling envelopes, scanning, and assisting with Board meeting preparations. Team of 4.

*** No interviews will be conducted but once the candidate is selected the Hiring manager would like to have a phone call with them ***

Full time, Contract

Unclaimed Property Specialist 2

Phoenix, Arizona

**This is a Hybrid role** This position performs unclaimed property w...

**This is a Hybrid role**

This position performs unclaimed property work of considerable difficulty in the area of claim processing. The role is that of an investigator exercising some individual judgment. This position works independently while exercising an elevated level of prudence and discretion. The duties of this position facilitate the Section's

statutory requirement to safeguard the property in its custody. This position exists to validate and substantiate the claims of ownership of unclaimed property. This is accomplished by processing unclaimed property claims using the precise application of program rules, regulations, policies and procedures, the laws affecting ownership (such as domestic relations and probate) for all 50 states, federal regulations and international restrictions.

The purpose of this position is to:

Accurately and professionally communicate to claimants and holders complex information to determine ownership of unclaimed property.
Conduct initial and follow-up claimant interviews and investigations to elicit information regarding ownership utilizing deductive reasoning and intuitive thought.
Independently gather information from a variety of sources.
Review and critically read documents (such as notarized affidavits, powers of attorney, wills, trusts, contracts, court documents, corporate resolutions and minutes).
Research records and reports to efficiently locate properties.
Independently interpret and apply statutes and regulations.
Approve payment of claims.
Oversee and coordinate a workload of claims effectively within the time constraints and quality standards set by statute, claimant expectation and agency goals.

Required Skills

Experience with Data Entry
Experience with Claim Processing

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