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Full time, Contract

IT Software Licensing Specialist

Phoenix, Arizona

At this time position will be fully onsite but could change to hybrid....

At this time position will be fully onsite but could change to hybrid.

Role and Responsibilities:

Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
Manage, Maintain and coordinate software assets for existing approved software.
Respond to requests for technical assistance via phone, chat or email for Software assets.
Assist in facilitating software requests for existing approved software.
Research questions using available information resources.
Advise user on appropriate action.
Follow Information Technology process, standard, governance and procedures.
Follow up with customers and users to ensure complete resolution of issues.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Qualifications & Educational Requirements:

General knowledge of the organization's policies and procedures
General knowledge of software licensing and asset management methodologies and tools
Knowledge of technology asset life cycle management processes
Ability to maintain accurate documentation and records.
Demonstrated ability to work collaboratively in teams and across organizations
Demonstrated ability to balance, prioritize and organize multiple tasks
1-2 years of experience in project coordination
Experience with ServiceNow
Experience with Google Suite
1-2 years of experience in software asset management
1-2 years of experience in software licensing compliance
1-2 years of experience in software contract negotiation
1-2 years of experience in software vendor management
1-2 years of experience in software Crossfunctional Collaboration
1-2 years of experience in software Reporting and Analysis
1-2 years of experience in software vendor management

Skills:

Familiar with IT ticketing, service desk, and asset management systems
Working knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite.
Related experience and training in troubleshooting and providing customer support
Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
Knowledge and experience of customer service practices, including communication skills.
Ability to work independently and maintain levels of productivity
Being detail oriented and capable of delivering a high level of accuracy
Collaborative skills demonstrated ability to form strong partnerships with both business and technical resources
Familiar with a variety of IT concepts, practices, and procedures

Preferred Skills:

Strong understanding of software licensing models and agreements.
Familiarity with various licensing metrics (e.g., peruser, per device, subscription) and legal terms.
Excellent analytical and problem solving skills.
Ability to analyze software usage data, identify trends, and develop solutions to optimize licensing and minimize costs.
Effective communication and negotiation skills.
Ability to communicate complex licensing information clearly and concisely to various stakeholders, including vendors and internal teams.
Proficiency in software asset management (SAM) tools.
Experience with tools used to track and manage software licenses and assets.
Detail oriented and organized.
Ability to manage large volumes of data and maintain accurate records.
Ability to work independently and as part of a team.
Ability to manage workload effectively and collaborate with others to achieve common goals.

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Full time, Contract

Comprehensive Literacy State Development Grant Specialist

Phoenix, AZ

This is a 100% on-site roleJob Location: Academic Standards/Early Chi...

This is a 100% on-site role

Job Location: Academic Standards/Early Childhood Education Section

Job Summary:

• Promote the science of reading and ensure collaboration and coordination among literacy activities in birth-5years old, K-5, 6-12.

• Manage activities required by the Arizona Comprehensive Literacy State Development (CLSD) grant activities

• Occasional in-state and rare out-of-state travel is required for this position

Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

Job Duties:

• Coordinate, establish, and maintain meaningful collaboration between the CLSD grant projects and literacy-related efforts across the agency and community partners.

• Manage multiple grant activities, grant budget management, compliance, use data to assess and inform literacy programs, and develop technical assistance for schools, Local Education Agencies (LEAs), and early childhood programs.

• Provide for dissemination of information, resources in support of the CLSD grant across multiple channels (e.g., published reports, webinars, site visits, training, conference presentations), adhering to the U.S Department of Education’s guidelines.

• Provide support services, technical assistance, and tools to schools, LEAs, and early childhood programs participating in the Arizona’s CLSD grant.

• Maintain ongoing support to Arizona’s CLSD grantees and other stakeholders.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Adult learning styles

• Science of Reading, Evidence based Literacy practices

• Fiscal management and budget preparation

• Standard accounting principles and procurement

• High-quality ECE programming, as well as implementation to provide assistance to programs with implementing the structural elements of high-quality programming

• Bachelor's degree in Early Childhood, Elementary Education, data and/or finance field, a related field, or equivalent working experience to substitute for the degree

• Minimum two years experience providing professional development, coaching and/or technical assistance

Skills in:

• Public speaking, effective writing, and oral communication

• Expertise in best practices for adult learners

• Organization, time management, and ability to attend to multiple tasks

• Decision making and problem solving skills

• Moderate proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Ability to:

• Identify a goal, create plans to achieve the goal, and ensure appropriate time and effort are allocated to complete the project

• Establish and maintain interpersonal relationships

• Provide grant technical assistance and/or professional development to grant programs

• Create presentations and present to the public

• Competence in research methods, data analysis, assessment and evaluation

• Organize others and bring together diverse groups of people

Selective Preferences:

Preference will be given to those applicants with:

• Arizona Teaching Certification with a Literacy and or/Reading Endorsement

• Experience working with and managing grants

• Experience working in programs that support children and families

Pre-Employment Requirements:

• Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

• If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Driver’s License Requirements.

• All employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Required to have a bachelor's degree OR 2+ years of relevant experience. Candidates that do not meet this required will be rejected.

Day to Day: 40% processing grants, data entry, knowledge of managing grants and collaborating with other teams. 60% education, working with literacy related efforts.

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Full time, Contract

Customer Service Administrator

Phoenix, Arizona

**This is a 100% on-site role**Position may be extended for longer tha...

**This is a 100% on-site role**

Position may be extended for longer than 5 months, or convert to FTE, if candidate is a good fit.

Job Summary:

Customer Service Representative serves as the first point of contact for visitors, staff, and external stakeholders, providing administrative, clerical, and exceptional customer service support to ensure efficient front desk and agency operations. Senior-level customer service responsibilities, including: handling complex complaints/inquiries, incoming calls, managing mail & deliveries, scheduling conference rooms, processing checks & receipts, and resolving daily customer service issues through research & analysis.

Major Responsibilities/Essential Functions

20% - Providing customer service, including handling/resolving or referring agency complaints and inquiries related to the Department's areas of regulation & enforcement, as well as managing reception duties, such as greeting visitors and answering calls.
20% - Processing mail and documents, including certified mail, faxes, and deliveries
15% - Keeping a record of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Escalating inquiries and complaints as needed.
10% - Handling financial processing, such as logging incoming checks and receipting in Arizona's Procurement Portal.
10% - Providing phone coverage and/or assisting with administrative tasks that do not require in-office presence when working remotely.
5% - Reserving and managing conference room bookings for meetings and events, as well as notifying relevant staff when visitors or security personnel require access to the office.
5% - Providing administrative & leadership support.
5% - Maintaining and updating internal agency contact lists, including phone directories.
5% - Serve as backup support to personnel who manage fleet and facilities functions.
5% - Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills, and Abilities (KSAs)

Knowledge:

Applicable program rules, regulations, policies, procedures, systems, and relevant statutes.
Principles and processes of customer service, including needs assessment, service quality standards, and customer satisfaction evaluation.
English language structure, including grammar, composition, spelling, and vocabulary.
Administrative and clerical procedures, including document processing, record management, transcription, and office operations.
Safety protocols for emergencies, including panic alarms, suspicious mail, and bomb threats.
General understanding of the state's problem gambling self-exclusion process.
Knowledge of office administration.
Knowledge of the responsibilites of the agency's internal work units.
Knowledge of telephone etiquette and file maintenance.

Skill:

Strong written and verbal communication skills, including active listening and effective speaking.
Friendly and professional customer service; strong interpersonal skills.
Proficiency in office software and equipment, including Microsoft Office and Google Suite.
Critical thinking and problem-solving skills for evaluating solutions and making informed decisions.
Ability to handle complex customer service situations, including irate or hostile individuals, with professionalism and discretion.
Receipt processing, check handling, and resolving customer service complaints/inquiries.
High standards of confidentiality when handling sensitive information or PII.

Ability:

Adherence to office protocols and contributing to a professional and welcoming environment.
Attention to detail and ability to manage multiple tasks, prioritize work, and meet deadlines.
Capability to interpret and apply policies with tact and diplomacy.
Strong adaptability to changing assignments and priorities.
Ability to establish and maintain effective working relationships, enabling consistent positive interactions with constituents/customers, contractors, vendors, employees, etc.
Competence in both independent and collaborative work settings, whether in-office or remote, with minimal supervision.
Ability to follow verbal and written instructions accurately and complete tasks with minimal supervision.

Required Education, Licensure, Certification

Minimum 2-3 years of Customer Service experience or Front Desk Receptionist or Administrative Assistant experience.
Valid driver's license (required for duties that involve travel or off-site tasks/site visits).

Preferred Education, Licensure, Certification

Minimum 2-3 years experience with responding to telephone/email inquiries and/or complaints.
Associates Degree

Additional Job Demands:

Driving
Lifting / Carrying pounds - 25/bs- occasionally 10-30%
Pushing/Pulling pounds- 35lbs- occasionally 10-30%
Composing Written Material

Additional Environmental Demands

Frequent Task Changes- Rarely- less than 10%
High Volume Public Contact- Continuously- greater than 66%
Physical Danger- Rarely- less than 10%

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Full time, Contract

Data Redaction Coordinator

Phoenix, AZ

Coordinating and redacting qualitative and quantitative requests for t...

Coordinating and redacting qualitative and quantitative requests for the agency. This includes responding to external and internal requests, communicating with program areas, and ensuring the final product is delivered.

POSITION SUMMARY:

The candidate will be primarily responsible for redacting qualitative and quantitative data, communicating with constituents and ADE staff, as well as completing weekly status reports. A successful Data Redaction Coordinator will have a high level of attention to detail, be receptive to feedback, communicate well with team members, adapt to changing environments, and be able to work with minimal defined requirements. The ideal candidate must have extensive experience with Adobe, MicroSoft Word, and Excel.

RESPONSIBILITIES:

•Convert files

•Review qualitative and quantitative data requests.

•Communicate and process requests with appropriate program areas.

•Perform qualitative and quantitative data redactions.

•Work closely / collaboratively with cross-functional teams (e.g., Data Governance, Program Areas).

•Participate in planning meetings, and stand-up meetings as scheduled. •Participate in standard of work discussions and reviews.

•Coordinate with Data Governance and Program Areas to ensure required redactions are completed and approved prior to sending to constituents.

Skills Required:

•Advanced understanding of Adobe tools and functions.

•Advanced skills with Excel.

•Ability to recognize and apply redactions patterns and best practices.

•Experience with HelpDesk systems.

•Ability to focus on deadlines and deliverables to meet commitments.

•Ability to maintain confidentiality.

•Ability to effectively collaborate with program areas and subject matter experts.

•Ability to work as part of a self-directed team, in which tasks are determined daily in coordination with co-workers, rather than being assigned.

•Ability to work with a minimal amount of direction while being proactive in keeping management informed of related issues.

•Ability to respectfully question ideas and share a point of view with others in support of governing and protecting the data of the department of education.

•Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.

•Ability to manage multiple assignments at the same time and shift priorities quickly.

•Proven strong problem-solving skills and troubleshooting.

•Excellent written and verbal communication skills.

Skills Preferred:

•Experience with Adobe redaction tools.

•Experience with Microsoft office 365.

•Prior data redaction experience.

Experience Required:

•2 or more years of professional experience utilizing the required skills listed above.

Experience Preferred:

•Experience working on confidential information

•Experience in the Education or Government sector

Education Required:

• High School Diploma

Education Preferred:

•Associate or bachelor's degree in business or related field of study, or equivalent professional experience.

First week will be fully onsite, after this position will be remote, with the possibility of coming onsite once per month.

Must show Adobe experience on resume.

Quick Apply

Full time, Contract

Penalty Review Specialist

Phoenix

Hybrid Position - will need to come onsite if required (10% Onsite, 90...

Hybrid Position - will need to come onsite if required (10% Onsite, 90% Remote).

Remote Interviews

Primary Duties and Responsibilities:

Examine and analyze data as presented by the customer applicant for consideration of abatement.
Request clarifying information, evaluate both testimony and evidence to make findings of fact and render decisions in conformance with procedural standards, statutes, and tax laws.
Utilize problem solving, critical thinking and decision making skills to conduct analysis of information including financial records and historical data.
On occasion educate taxpayers on filing requirements and recommend solutions to identified nonconformance.
Prepare thorough files based on analyzed decisions for hearings and testify on behalf of the Department.
Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology. Use automated accounting systems and applications to retrieve and review data files, analyze information, and analyze financial records in conformance to reporting and procedural standards.

Detailed Duties and Responsibilities: Recommends and implements solutions to identified financial problems.

Conducts analytical research of customer’s explanation and documented evidence.Analyze financial records and historical data to make findings of fact in compliance with the Arizona Revised Statutes and tax laws to render a decision.
Utilizes problem solving and critical thinking skills to determine compliance and noncompliance of penalties, liabilities or requirements.
Requires data to be compiled and input using Google Suite programs and Tax Accounting System.
Establishes and maintains effective communication with staff, citizens of diverse ethnic and economic groups, other governmental personnel, and others contacted in the course of the work.
Prepares clear, concise and complete summaries and other written communication.
Presents statements of law, fact, and argument clearly and logically. May represent the department at informal hearings.
Ability to understand and apply statutes, laws and procedures governing filing requirements and assessment of penalty and interest.
Ability to mathematically calculate tax, penalty and interest assessments according to department policies.
Knowledge of and ability to learn various tax types, policies, procedures, sources of legal reference relating to local, state and federal law, and rules of evidence.
Understands accounting and mathematical principles and the business environment and is able to apply analytical techniques.
Good verbal and written communication.
Able to work on multiple projects based on changing priorities.
Able to work independently and/or in a team setting.
Computer proficient.
Efficiency in Google Suite and/or Microsoft Office products and other computerized systems. Particularly skilled with spreadsheets.
Problem solving in variable situations requiring analytical, interpretive, evaluative, and/or constructive thinking within broadly defined policies and objectives.
Other duties are assigned as related to the position.
Follow established guidelines.
Some college with major coursework in accounting, business, or a closely related field or two years of professional experience. Spanish speaking is a plus.

Required Skills:
Google Suite and/or Microsoft Programs - particularly proficient in Sheets/Excel and Gmail. Research, analytical and critical thinking, problem solving, call handling.
Understands accounting and mathematical principles, written and verbal communication.

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Full time, Contract

Receiving Technician

Phoenix, Arizona

This is an onsite rolePosition Description:Participates in assigned ac...

This is an onsite role

Position Description:

Participates in assigned activities of the Shipping/Receiving section.
Work includes activities related to the receipt of specimens/samples which includes preparation and shipping of specimen/sample collection kits and shipping containers; receiving supplies;
Follows state and federal regulations, quality assurance and administrative procedures; and
Assist with send outs. Displays professional demeanour in all situations with customers and summarizes dialogue to show understanding in customer service.
Receive packages for delivery and infectious and/or hazardous samples for testing, verify condition and paperwork and enter/verify samples in LIMS and prepare for testing sections.
Meticulously document activities, notify leadership of concerns and out of specification readings or activities.
Ensures that the customer service needs of submitters, programs and laboratory staff are met during hours of operation.
Communicates with submitters and program staff to provide information regarding specimen and sample submission and to resolve problems with shipments.

Knowledge of:

Extensive laboratory terminology
Shipping, handling, and labelling requirements for sending and receiving collection kits and specimens
Laboratory procedures
Safe handling and decontamination of biological and chemical waste
Quality control and quality assurance practices

Skill in:

Computer data entry / writing skills
Organizational skills
Record keeping
Efficient and safe operation of office and laboratory equipment.
Effective communication.
Computer operation, including: network procedures, Microsoft Office including Word and Excel, Google cloud software including Gmail, Docs, Sheets, Drive, Calendar and Hangouts, internal laboratory information management system (LIMS).
Data entry, data retrieval

Ability to:

Communicate with staff, supervisors and managers
Multi-task
Work independently
Learn personnel policies and procedures.
Perform manual tasks necessary for receiving packages.
Problem solve.
Learn analytical services provided by our laboratory, the agencies we provide these services to, and the proper collection kits and laboratory forms required for submissions.
Assist the general public, couriers and laboratory staff with problems concerning laboratory specimens.
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

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Full time, Contract

Senior User Technology Specialist - Water Services

Phoenix, AZ

100% Onsite RolePosition DescriptionThe Water Services Department has ...

100% Onsite Role

Position Description

The Water Services Department has an immediate vacancy for a Senior User Technology Specialist (SUTS). This role will:

Serve as backup to LAN administrator or telecommunications engineer.
Analyze and diagnose common issues with LAN, WAN, mini-mainframe, servers, CAD systems, emergency response, and workstation computer hardware/software-controlled systems, and telecommunications circuits.
Evaluate functional capabilities of computer systems including mobile computer terminals (MCTs), automatic vehicle locators (AVLs), radio emergency response systems, PCs, LANs, WANs, and telecommunications circuits.
Analyze departmental systems needs and make technical recommendations.
Assist users with technical considerations regarding selection and installation of PCs, LANs, metropolitan area and wide area network connectivity, and telecommunications cabling infrastructure.
Assemble, integrate, and test comprehensive and complex computer systems, configurations, and networks.
Install servers and server options, controllers, redundant power supplies, remote insight boards, etc.
Perform post-implementation acceptance testing, applications analysis, and report findings.
Assist in business systems analysis and research, including technology trend evaluation.
Conduct technical training sessions.
Serve as project leader and supervise vendor technicians.
Develop and maintain inventory of computer-related and telecommunications equipment and peripherals.
Maintain regular and reliable attendance.
Demonstrate superior customer service, integrity, and commitment to innovation, efficiency, and fiscal responsibility.
Work more than 40 hours/week without additional compensation, including weekends, evenings, early mornings, and holidays as required.

Requirements

CJIS Background Check through the City of Phoenix (required).
Candidates must specify current location; only local candidates will be considered.
Must be available for interviews within 1 week after posting closes and able to start within 2 weeks of offer.
No travel required.
Security clearance required.

Preferred Skills

LAN Administration
Ability to analyze and diagnose common technology issues
Experience evaluating systems such as MCTs, AVLs, radio emergency response systems, PCs, LANs, WANs, and telecommunications circuits

Quick Apply

Full time, Contract

Licensing Administrator

Phoenix, Arizona

The Board of Osteopathic Examiners in Medicine and Surgery is charged ...

The Board of Osteopathic Examiners in Medicine and Surgery is charged with

protecting the health, safety, and welfare of the public through the enforcement of the laws that govern the practice of Osteopathic Medicine in the State of Arizona.

Critical functions of meeting that mission include:

Reviewing and verifying the education and qualification of individuals apply for a license or permit to practice
Issuing initial licenses and Post-Graduate Training Certificates
Providing public information regarding licensure upon request.
The functions listed required key staff to ensure that the processes are completed in a timely and efficient manner.
The Licensing Administrator will be responsible for processing and reviewing applications.
The Licensing Administrator serves as the main point of contact for all inquiries regarding licensure and the process to obtain a license or permit.
Evaluate for completeness and process applicants for licensure, post-graduate training permits, and renewals.
Process Fingerprint cards and background checks. Primary point of contact for DPS and fingerprinting items.
Primary verbal and written support to the public including in-person and support via telephone or email
Processing incoming and outgoing mail receipts of payment and date stamping all materials.
Provide support preparing, during, and concluding of Board Meetings.
Other duties as assigned as related to the position.

Quick Apply

Full time, Contract

Investigations Administrator

Phoenix, Arizona

Prioritizes, plans, organizes and conducts investigations.Supports the...

Prioritizes, plans, organizes and conducts investigations.
Supports the Medical Consultant and Outside Medical Consultants to coordinate resources in their processing of cases.
Collects data and ensures quality control and timely completion of projects and cases.
Organizes cases that go before the Board.
Responds to inquiries from licenses and complainants regarding investigations.
Organizes the investigations of allegations against osteopathic physicians in Arizona concerning quality of care and professional conduct violations including sensitive issues such as substance abuse and sexual misconduct.
Oversee investigative process, assignments, and work flow track status of all open cases and strive to open and process cases in a timely manner. Works to decrease the number of days it takes to resolve a case.
Incorporate guidance via the OSA statutes and rules as they apply to investigations.
Sends out materials for the Board's review. Maintains high standards of accuracy and efficiency.
Reviews and edits reports from the investigative staff.
Prepare cases to go before the Board. Work with the Senior Investigator, the Medical Consultant, and the ED to brief them on cases coming before the Board.
Respond to calls from licensees and complainants regarding investigation and other duties as assigned.
Participates in investigative meetings to assess which cases are ready for the next Board meeting. Assists within the Agency where there is an open position or increased flow of work that exceeds the current staff's ability to handle the work load.
Become adept at understanding and utilizing Thentia software. Supports a "can do" attitude within a collaborative team.
Other duties as assigned as related to the position.

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Full time, Contract

QA Business Analyst

Phoenix, AZ

Position Description: Hybrid role 50% - Develop test plans/scenarios/...

Position Description: Hybrid role

50% - Develop test plans/scenarios/cases/scripts to ensure appropriate test coverage. Provide direction to developers to implement solutions per requirements. Execute testing based upon documented test cases/scripts and ensure applications tested meet customer defined business requirements per documented user acceptance criteria. Conduct user acceptance testing with end users to ensure implemented solution meets expectations. Document and track software defects as well as issues with performance and usability.

30% - Identify, evaluate, and document business needs and objectives, operational processes and procedures, problems and requirements. Understand the business case, and gaps in documented business process (as is vs. to be). Perform requirements elicitation/documentation/management, as well as use case documentation (standard, alternate, and error) to assist developers in creation of solutions to meet business objectives. Leverage understanding to document meaningful user acceptance criteria for user stories. Capable of facilitating communication between stakeholders from all levels of the organization while objectively identifying and resolving conflict.

20% - Identify and document processes and procedures related to Business Analysis and Quality Assurance standards, including opportunities for improvement.

Identify candidates for test automation, document test flow and data requirements/dependencies, and implement using approved tools.

Required Skills

• Windows Server Experience

• SDLC - Agile (Scrum, Kanban) Experience

• Intermediate Visual Studio/TFS/VSTS Experience

• Intermediate .Net Applications, ETL Experience

• Intermediate SQL Server 2008 R2 & 2016 Experience

• Intermediate MS Office (Word, Excel, PowerPoint, Access) Experience

• Extensive backend database testing experience specifically with tables, indexes, triggers, stored procedures, packages

Nice-To-Have Skills

• Experience with API testing

• Experience with Automated testing

Education Required: Bachelor's Degree

Quick Apply

Full time, Contract

Call Center Agent

Phoenix, AZ

Position Description: Responsible for professionally and courteously ...

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business related tax compliance, delinquency and

general information requests. To succeed in this position candidates should have a bias for

doing the right thing and serving others with a positive attitude.

This position includes the following:

Answering incoming phone calls in a fast paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations

Skills Required:

Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized

Skills Preferred:

Spanish-speaking

Experience Required:

Previous two positions should each be at least one consecutive year in a fast-paced call
center.
National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher

Additional Information:

This position has the possibility of future permanent employment for agents that are able to

successfully perform the duties of the position, demonstrate dependability and culture

alignment.

Selected candidates must abide by the required pre-employment checks including state and

federal criminal background check, fingerprinting, and Arizona tax filing records check for the

previous 5 years.

Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day
orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within
our operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Attendance is critical as learning and applying knowledge is continuous for this role.
Fully remote position
Hardwired internet access with sufficient bandwidth to handle applications required for
the job duties.
If using a 5G router, please bring this on day 1 so the IT department can prepare it to
work with issued equipment.
Short stint work history will likely not make it to the interview.
Call center history should not be switchboard operation/dispatch, transferring calls.
Candidates must have the ability to transport equipment from office to home (micro
desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.

Candidates MUST have 1 year of recent call center experience.

Interviews will be remote. First day of work will be onsite for orientation but will be remote after this. Estimated to last 6 months but can be extended past this date.

Quick Apply

Part time, Contract

Auditor

Phoenix, Arizona

This is a 20 hours per week role. This is a primarily remote position ...

This is a 20 hours per week role. This is a primarily remote position and requires internet access with sufficient bandwidth to handle applications required for the job duties. Occasional work in the office may be required.

Position Description:

Responsible for assisting the corporate auditors and the management team with audits and amended returns of corporate taxpayers by ensuring that acceptable audit methods and procedures are in compliance with Arizona tax law, rulings and case law.

This role includes completing audits of medium to large in complexity and doing a technical review of the auditor’s work and reviewing the list of amended returns to determine next steps. This position also includes collecting, organizing and analyzing data of corporate taxpayers to identify possible audit leads for our audit select program.

This position includes reviewing and updating the audit procedures as well as providing recommendations of process improvement for the corporate audit team and actively participate in one-on-ones and huddles.

Skills Required:

Strong ability to multitask; efficient use of Microsoft Word, Excel and Google Workspace applications;
Communicate well both in writing and verbally;
Great interpersonal skills; retain knowledge easily;
Creative in problem solving; goal oriented;
Organized

Experience Required:

One or more years (minimum of 1 continuous year) of corporate tax return experience with governmental agency or accounting firm.

Experience Preferred:

Corporate tax return expertise in return filing/auditing

Education Required:

College Degree in accounting or closely related field

Education Preferred:

Bachelors Degree or higher preferred

Additional Information:

Must have the ability to work flexible hours or schedule as dictated by business needs.

The selected candidate must be able to attend the first day of orientation in person and will be required to abide by the required pre-employment checks including criminal background and tax compliance check.

Office Location:

1600 W. Monroe, Phoenix, AZ 85007

Training Schedule: lasts about 2-3 weeks. Candidate must be available to be onsite the 1st day, but they will be remote after that. Candidate will be working on a team of other auditors.

Quick Apply

Full time, Contract

IT Software Project Coordinator

Phoenix, Arizona

This position will be fully onsite but could change to hybrid.Role &a...

This position will be fully onsite but could change to hybrid.

Role & Responsibilities

Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
Manage, Maintain and coordinate software assets for existing approved software.
Respond to requests for technical assistance via phone, chat or email for Software assets.
Assist in facilitating software requests for existing approved software.
Research questions using available information resources.
Advise user on appropriate action.
Follow Information Technology process, standard, governance and procedures.
Follow up with customers and users to ensure complete resolution of issues.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Qualifications & Educational Requirements

General knowledge of the organization's policies and procedures
General knowledge of software licensing and asset management methodologies and tools
Knowledge of technology asset life cycle management processes
Ability to maintain accurate documentation and records.
Demonstrated ability to work collaboratively in teams and across organizations
Demonstrated ability to balance, prioritize and organize multiple tasks
1-2 years of experience in project coordination
Experience with ServiceNow
Experience with Google Suite

Skills

Familiar with IT ticketing, service desk, and asset management systems
Working knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite.
Related experience and training in troubleshooting and providing customer support
Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
Knowledge and experience of customer service practices, including communication skills.
Ability to work independently and maintain levels of productivity
Being detail-oriented and capable of delivering a high level of accuracy
Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
Familiar with a variety of IT concepts, practices, and procedures

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Full time, Contract

Grant Fiscal Specialist

Phoenix, Arizona

Interviews may be virtual or onsite. Candidate must be available for e...

Interviews may be virtual or onsite. Candidate must be available for either. Candidates should apply with an ability and willingness to work in-office upto five days a week as business needs necessitate.

Job Summary

Support the Early Childhood Education (ECE) Department and Local Education Agencies (LEAs) and Early Care and Education Programs relative to grant compliance, budget and quality improvement efforts for early childhood education and facilitate collaborative relationships through a finance lens.
Rare in-state and out-state travel is required. Driving License required.

Job Duties

Direct administrative activities of ECE grants and budgets including communication with procurement, accounting, personnel and payroll and project management.
Plan and review the fiscal portion of projects conducted by ECE unit including submission, review and processing of projects, grants, Inter-governmental Service Agreements (ISAs), Inter-governmental Agreements (IGAs) for state and/or federal assistance funding
Designs and prepares comprehensive, statistical, financial and other reports for program accountability to funding agencies, state legislature and other stakeholders.
Direct oversight of state and federal grant requirements.
Monitor budgeted line items at the LEA and ADE level for compliance with the Uniform System of Financial Records (USFR)

Knowledges, Skills and Abilities (KSAs)

Knowledge In:

Adult learning styles
Fiscal management and budget preparation
Standard accounting principal and procurement
Experience in monitoring and evaluating for program fiscal effectiveness
Knowledge of state and federal grants
Bachelor’s degree in the finance or accounting fields or equivalent experience to substitute for the degree, is required
Minimum of two years supporting finance or accounting operations in an educational or business settings.

Skills:

Communication skills, both verbal and written
Decision making and problem-solving skills
Organizational skills including planning and prioritizing
Conducting research
Analyzing data
Using data to make programmatic and fiscal decisions
Intermediate skill in Microsoft Word, Excel and Outlook

Ability to:

Identify a goal, create plans to achieve the goal, and ensure appropriate time and effort are allocated to complete the project
Multi-task
Work as a member of a team
Develop reports and written procedures
Provide attention to detail
Provide high quality customer service
Provide fiscal and data technical assistance and/or professional development to early childhood education programs
Support staff with fiscal and grant activities

Selective Preferences:

Post secondary education in accounting, finance, or organizational management
Minimum of 15 credit hours in accounting or financial management
Experience working in programs that support children and families

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Full time, Contract

Building Maintenance Specialist

Phoenix, AZ

Position Responsibilities:Coordinate and monitor incoming service requ...

Position Responsibilities:

Coordinate and monitor incoming service requests for repair, maintenance, delivery, and shipping
Liaise with property management, ADOA, vendors, and internal stakeholders
Maintain and repair buildings and equipment
Manage conference room calendars and configurations, and maintain related technology
Provide on-site A/V assistance for meetings and conferences
Track and coordinate internal personnel moves and modular furniture systems
Maintain key issuance and building access records
Handle agency mail room, courier services, and delivery operations
Maintain safety and emergency preparedness documentation and equipment
Drive state vehicle for courier/delivery operations (as needed)

Knowledge, Skills, and Abilities (KSAs):

Knowledge in:

Computer and software use
Problem-solving and analytical methods
Safety procedures and inspections
Floor plan design software
Inventory and warehouse operations
Database entry and management

Skills in:

Time management and multi-tasking
Conflict resolution and problem-solving
Communication (written and verbal)
Microsoft Outlook, Word, and Excel
Use of tools and equipment (hand/power tools, AV, mailroom)

Ability to:

Lift up to 50 lbs.
Travel between buildings in downtown Phoenix (if needed)
Work both independently and as a team
Prioritize and manage multiple tasks under pressure
Interpret and implement procedures and policies
Perform critical thinking and project coordination

Pre-Employment Requirements:

Successful completion of background and reference checks
E-Verify compliance
May require medical/physical evaluation
Valid driver’s license if role involves vehicle usage

Education required - High School Diploma

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