- Phoenix, Arizona 85007
- Salary: $19 - $21 per hour
- Full time Contract
Requisition Id: #8925
Roles & Responsibilities
Under the general supervision of the Policy and Community Partner Liaison Manager, this position is responsible for completing, compliance audits to ensure vital records are issued, amended and registered according to the state laws, policies and other written guidance. Additional responsibilities include creating and maintaining Excel spreadsheet, running reports, following up with data providers to request verification, validation or correction to data listed on the Center for Disease Control (CDC). National center for Health Statistics (NCHS) reports in a timely manner. In coordination with team members, the position is responsible for organizing, formatting and the submission of website revisions for posting on the website. Assists in processing the office mail and daily deposit of funds. This position creates and revises desk procedures. In addition, assists with the record updates, birth-death matching process to prevent fraudulent use of vital records. This position may assist with application processing, scanning sealed or non-sealed records, and special projects. Other duties as assigned.
Job Duties
The Bureau of Vital Records would like to request a contractor for our Program and Project Specialist position to assist with the following job duties:
- Quality assurance reviews/audits Birth-death matching of vital records
- Review, analyze and research information listed on reports from the Centers for Disease Control, National Center for Health Statistics.
- Utilize electronic systems to research and verify information.
- Create professional emails and correspondence.
- Communicate with internal staff and external partners such as hospitals, funeral homes and counties.
- Assist with coverage of vault duties (e.g., pulling certificates, no record searches, record updates). Other duties as assigned.
Required Skills
- Computer and phone skills
- Cashiering and reconcilation
- Knowledge of adobe, word and excel
- Interpersonal Communication
Preferred Skills
- Data Analysis
- Fingerprint Clearance Card
Knowledge, Skills and Abilities:
Knowledge of:
- Principles of good customer service
- General Office procedures and practices
- Data quality and the collection of data
- Arizona Revised Statutes and Arizona Administrative Code
- Cashiering, deposits
- Performance Management (PM) and Continuous Quality Improvement (CQI) and Lean Methodologies
Skill in:
- Interpersonal skills are needed inorder for the employee to meaningfully interact with team members and data users
- Communicating issues with external and internal partners verbally or in writing
- Use of office equipment and computer systems and phone systems
- Resolving conflicts
- Effective listening
- Analysing and researching information
- Creating forms
- Proofreading
- Preparing professional documents.
- Website content and posts.
Ability to:
- Be flexible; adjust to change in priority.
- Work effectively with managers and team members
- Work in fast-paced high volume office setting providing support for team members that work with the public
- Listen and interpret information
- Resolve problems
- Learn general rules, regulations and policies and procedures of the Vital Records program
- Effectively communicate needs
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
- Skill in:
- Interpersonal skills are needed inorder for the employee to meaningfully interact with team members and data users
- Communicating issues with external and internal partners verbally or in writing
- Use of office equipment and computer systems and phone systems
- Resolving conflicts
- Effective listening
Licenses/Certifications
Driver’s License.
Must possess a valid level one fingerprint clearance card issues pursuan to A.R.S 36-113.