100% on-site. Staffing the Help Desk to take calls, resolve issue, and log the transactions into our ticketing system. This includes -providing customer service support, including answering calls, determining the scope of a customer’s problem, initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and intermediate troubleshooting and resolution/escalation; Further details can be shared later.
Required Skills:
Customer Service
Prior IT Help Desk experience with a list of ITSM tools used
