REVISED FAQ VERSION (Polished & Professional)
How do I contact support?
For assistance, email info@sunsoftonline.com
with your full name, phone number, and a brief description of your request. Our operations team will respond promptly.
I’m having trouble accessing a form or portal. Can someone help?
Yes. Please email info@sunsoftonline.com
with:
-
The email or phone number you used
-
The page or form name
-
A screenshot (if available)
We assist with access issues, password resets, and technical concerns.
Do you charge independent professionals any fees?
No. SunSoft Online and NOVA22 do not charge individuals for administrative support or onboarding coordination.
What services do you provide?
We provide structured back-office administrative support for active engagements, including:
• Onboarding coordination
• Documentation tracking
• Pay-cycle administration support
• Ongoing administrative coordination
Do you provide health insurance or retirement benefits?
Benefits vary by engagement. If applicable, details are shared during onboarding.
What does onboarding typically include?
Onboarding requirements vary but may include:
• Identity/work authorization documentation (if applicable)
• Tax and payment setup
• Policy acknowledgments
• Engagement-specific compliance requirements
What happens after I submit my information?
If additional steps are required, our operations team will contact you.
To update information, email info@sunsoftonline.com
.
Will you support me after I start?
Yes. We assist with administrative coordination and pay-cycle questions. Day-to-day work direction is provided by your engagement manager.
What should I do when an engagement ends?
Email info@sunsoftonline.com
with your end date and updated availability so records remain accurate.
How do you protect my personal information?
We use secure systems, access controls, and structured processes to safeguard sensitive information. Access is limited to authorized personnel only.
When do I get paid?
Pay schedules vary by engagement. Details are confirmed in your onboarding documentation.
What if I need to change my start date?
Notify your engagement manager and email info@sunsoftonline.com
so we can coordinate next steps.
Do you offer referrals or career coaching?
Our primary focus is administrative support for active engagements. For general inquiries, email info@sunsoftonline.com
and we will share available resources when applicable.