- Phoenix, Arizona 85007
- Salary: $30000 - $36000 per year
- Full time Contract
Requisition Id: #8928
**Hybrid Position - candidate will be required to work in the office every Monday (or the following day if that Monday is a holiday), with additional selected days as needed.**
Manning the Unclaimed Property Hotline
The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively
solving customer issues, complaints and inquiries. Specific duties include:
• Managing inbound calls in a timely manner
• Following call CENTER “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions Document Control
Retrieving, classifying and organizing forms and correspondence, specific tasks include:
• Sign for incoming registered for certified mail
• Sort and Distribute mail
• Produce digital copies of documents for retention purposes
• Keep records of incoming packages
• Collect and prepare correspondence
to be mailed
• Correct and forward misdirected mail
• Arrange for express delivery when needed
• Data Entry
Quickly and accurately capturing information, specific tasks include:
• Transfer data from paper formats into computer files or database systems
• Type in data provided directly from customers
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested
• Sort and organize paperwork after entering data to ensure it is not lost
Required Skills: record keeping, data entry, customer service skills, phone experience
Preferred Skills: high school diploma or equivalent