Full time, Contract | Phoenix, AZ
SunSoft Online
Status: Closed
Posted On: Sep 22 2022
 Applied

Description

Role and Responsibilities:

  • This position is responsible for analysis, diagnosis, and resolution for all IT services related to TraCS. Will analyze, debug and resolve defects in the application.
  • Uses existing procedures to preliminary problem diagnosis, resolution and restoration of service for supported Arizona TraCS deployments, both on-site and hosted solutions.
  • Analyzes, debugs, and resolves defects as well as assisting Application Developer in the creation and support of forms, reports, rules and analysis queries within the TraCS application framework.
  • Resolves end user service requests as assigned and assists with training on all aspects of the TraCS application as well as refresher training courses, including SDK classes.
  • Fixes TraCS to meet functional and technical design, monitoring utilization, change administration duties and activities as they are implemented into production.

Education/Qualification Requirements:

  • Bachelor’s degree plus 2 or more years of programming and analysis experience (or equivalent experience)
  • Knowledge of Windows based applications; hardware and database architecture; computer hardware, software, network operating systems and/or capabilities, limitations and variances sufficient to support user needs, must understand the methods and techniques of system analysis, design and support
  • Excellent skills in application troubleshooting, analytical and detail-oriented; written and oral communication; multi-tasking.
  • Demonstrated ability to develop and write technical documentation Perform advanced mathematical calculations. Demonstrated ability to create and write policies and standards/technical documentation.
 Applied
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