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Full time, Contract | Phoenix, AZ
SunSoft Online
Status: Closed
Posted On: Sep 22 2022
Description
Role and Responsibilities:
- This position is responsible for analysis, diagnosis, and resolution for all IT services related to TraCS. Will analyze, debug and resolve defects in the application.
- Uses existing procedures to preliminary problem diagnosis, resolution and restoration of service for supported Arizona TraCS deployments, both on-site and hosted solutions.
- Analyzes, debugs, and resolves defects as well as assisting Application Developer in the creation and support of forms, reports, rules and analysis queries within the TraCS application framework.
- Resolves end user service requests as assigned and assists with training on all aspects of the TraCS application as well as refresher training courses, including SDK classes.
- Fixes TraCS to meet functional and technical design, monitoring utilization, change administration duties and activities as they are implemented into production.
Education/Qualification Requirements:
- Bachelor’s degree plus 2 or more years of programming and analysis experience (or equivalent experience)
- Knowledge of Windows based applications; hardware and database architecture; computer hardware, software, network operating systems and/or capabilities, limitations and variances sufficient to support user needs, must understand the methods and techniques of system analysis, design and support
- Excellent skills in application troubleshooting, analytical and detail-oriented; written and oral communication; multi-tasking.
- Demonstrated ability to develop and write technical documentation Perform advanced mathematical calculations. Demonstrated ability to create and write policies and standards/technical documentation.