The position in which the primary duties require direct involvement in the support of existing automated DDD business systems. In working with users, identify actual and potential errors or bugs in these automated business systems. Validate, document, report these system erros to the appropriate DDD development team. Provide guidance to users on how to utilize automated DDD business systems to accomplish necessary business functions.
This position under general supervision: • Triage and respond to user requests for system help • Identify causes of user problems and potential solutions • Update/submit/track tickets utilizing DES ticketing system • Maintain Production Job Schedule & execute jobs following the schedule • Override and void pended encounters • Analyze EDI files to track members and health plan assignment • Support FTP server utilization by DDD staff, vendors and health plans • Manage and execute month end process • Test new production releases • Prepares statistical reports on help desk utilization • Manages Roster Mismatch process to maintain accuracy of client eligibility records • Manages Client Transmit process to maintain accuracy of client placement records in sync with AHCCCS client records