Full time, Contract | Phoenix, AZ
SunSoft Online
Status: Closed
Posted On: Aug 17 2022


Role and Responsibilities

This position is responsible for analysis, diagnosis, and resolution for all IT services related to TraCS. 

  • Analyze, debug and resolve defects in the application.
  • Use existing procedures to preliminary problem diagnose, resolve and restore service for supported Arizona TraCS deployments, both on-site and hosted solutions. 
  • Assist Application Developer in the creation and support of forms, reports, rules and analysis queries within the TraCS application framework. 
  • Resolve end user service requests as assigned and assist with training on all aspects of the TraCS application as well as refresher training courses, including SDK classes. 
  • Fix TraCS to meet functional and technical design, monitor utilization, change administration duties and activities as they are implemented into production. 

Education/Qualification Requirements:

  • Bachelor’s degree plus 2 or more years of programming and analysis experience (or equivalent experience) 
  • Knowledge of Windows based applications; hardware and database architecture; computer hardware, software, network operating systems and/or capabilities, limitations and variances sufficient to support user needs, must understand the methods and techniques of system analysis, design and support 
  • Excellent skills in application troubleshooting, analytical and detail-oriented; written and oral communication; multi-tasking. 
  • Demonstrated ability to develop and write technical documentation Perform advanced mathematical calculations. Demonstrated ability to create and write policies and standards/technical documentation.