Full time, Contract | Phoenix, AZ
Status: Active
Posted On: Aug 26 2022


The Configuration, Deployment and Refresh technician role supports the full lifecycle of IT assets/equipment, including configuration, deployment and surplus. These technicians are working with internal and external customers on a daily basis.

Duties Include: Imaging, Configuration, Deployment, Surplus and ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position may require daily travel to work sites. Assist with multiple projects at various locations throughout the state of Arizona. This position will require daily travel to work sites and may include travel to diverse locations within the state of Arizona, including possible multi-day and overnight stays.

Qualifications and Education Requirements

  • General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
  • Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Knowledge of Google products including Docs, Sheets and Gmail
  • Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues
  • Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills
  • Experience with Active Directory
  • Experience with Windows 10
  • Experience with Windows 7
  • Experience with Backup solutions
  • Time Reporting
  • Must be able to pass criminal background check
  • Minimum 4 years of current working experience in an IT field
  • Must have a current AZ Driver’s license with a good driving record
  • Associate/Bachelor degree in a related field is preferred


  • Strong customer service skills
  • Excellent interpersonal, written and oral communication skills
  • Advanced troubleshooting and problem solving skills
  • Excellent self-organization and time management skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  • Resource will be working in a professional environment and will be held to a dress code standard
  • Position will require travel. Resource will need to have the ability to drive to various locations with a personal vehicle, with possible overnight stays