Role and Responsibilities:
Needed: A support Desk Technician with a customer centric approach to problem solving. This team member will assist in supporting ITG’s (Information Technology Group) Support Desk. The Service Desk is in operation from 7:00am - 5:30pm Monday - Friday, excluding State holidays.
Resources will need to be available for an eight hour shift during this time frame. The service desk supports internal customers at Company. These customers range from field workers to the Director. The Service desk is the first interaction the customer has with ITG. Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. ITG supports desktop applications, web based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third party software applications, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.
Qualifications and Education Requirements:
Preferred Skills: