Full time, Contract | Phoenix, AZ
SUNSOFT ONLINE
Status: Closed
Posted On: Nov 11 2019
 Applied

Description

• Very strong in fundamental concepts in Genesys Framework and CIM concepts.• Hands-on experience on high-complexity Genesys SCXML Call Flow Development and eServices (Email and Chat) work flows using Composer, Back-end Java Blocks and ability to convert complex Business Requirements to Technical Solutions.• Hands on experience with very large-scale deployment and configuration of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components.• Expert knowledge of SIP integration and troubleshooting of SIP and Orchestration calls flows.• Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.• Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).• Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes• Experience in working in Scrum model of Delivery.• Familiarity with various Genesys Simulators from a Performance Testing perspective.• Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates. • Excellent communication skills (Written and oral)• Engineers across all specializations since Amex is a Full Stack Genesys Implementation

 Applied
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