Roles and Responsibilities:
• Supporting mission critical cloud-based applications and Responsible for the maintenance, configuration, and reliable operation of critical cloud-based applications. • Analyze the Business Requirements and work with the Development Team for understanding the details of Functional and Non-Functional Requirement on Web/Online applications. • Coordinating solutions for system support incidents that require immediate action. Providing point of escalation (Tier 2) for issues related to application support. • Configuring and developing solutions using VBScript, and Microsoft SQL Server. • Preparing data in various environments to cover various scenarios and writing SQL query to verify the database, inserts and deletion of the records. • Knowledge of Microsoft Visual Studio for developing programs and other features to facilitate the launch of programs. • Using configuration manager in SSIS to dynamically move packages between environments, perform error handling for SSIS packages. • Involve in creating and extracting data from database using SQL queries, PL/SQL Stored procedures, triggers, and packages on Oracle database. • Monitoring construction of user-facing presentation tools, such as Microsoft SQL Server Reporting Services (SSRS) reports • Actively supporting business users for changes in reports by analyzing and debugging as and when required using SSRS • Implementing a SaaS System/Solution that is vendor managed while providing the capability to integrate with other critical systems • Working knowledge of Tableau to help upper management in decision making process. • Perform daily system checks, monitoring and respond to trouble tickets. • Work with team by evaluating and implementing new application features and system upgrades.
Technical Environment:
EXAMPLE: MS Visual Studio, MS SQL Server, 2008, 2016, 2019, MS Suite, AirWatch -Mobile Device Management, Cloud Technologies – AWS, Tableau.